Permanently deleting a paper - Students

Need to remove something from the Turnitin database? Our support team are happy to help. However, we require that all paper deletion requests are sent by the administrator for your institution to help prevent any potential cheating. 

Your instructor should be able to contact your administrator, but they'll need a little bit of information from you before they can contact us. Before you contact your instructor, make sure you have the following information handy:

• Class ID - This can be found on the Student Homepage when you first log in to Turnitin. 
• Assignment name - This can be found on your digital receipt. 
• Submission ID - This can be found on your digital receipt. 


You pass the submission details to your instructor

 

Your instructor checks your request and sends the details to your institution's account administrator

The account administrator creates a support ticket with Turnitin

We send an email to the administrator asking them to confirm the deletion. The paper is then permanently deleted.

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  • Please remove the paper id  :  [REMOVED] at the earliest.  Have a system by which author or the evaluator can remove it from the repository. Do the needful at the earliest. 

     

    Regards,

    Jayakrishnan.S  

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  • Hi  Jayakrishnan

    Our support team will be happy to help you. The Forum Moderation team does not process requests for removal. Please, send an email to tiisupport@turnitin.com containing the above information.

    If you are not the Turnitin administrator for your institution, pass the information on to them, and they'll be able to make the request on your behalf. 

    Thanks, 

    Peter. 

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    • Peter Kerr  how long it will take to remove the files from repository after ticket generation

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    • Lenin Anselm It differs based on a few factors. If all the information above is provided and the administrator is able to respond to the confirmation from our support team promptly it shouldn't take very long. Have you had a request that has taken longer than you expected?

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    • Peter Kerr No. But, through our admin, I made a request for deletion by two weeks back itself. I raised this question with the intention to know the time span for removal only.  (Unfortunately, we are still waiting for removal)

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    • Hi Lenin Anselm , in the first instance please check-in with your administrator to see the progress on the case. If you could share the case number they have created with our support team I can follow this up for you and check the current status. If your administrator has already contacted us, we are likely waiting for either 1. the information requested above in the guide, or 2. waiting for the administrator to get back to us with their final confirmation of the deletion request. 

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  • It is useful! Thank you.

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  • I don't have submission id or any other information because I deleted the files from my account. But I want my file permanently delete from Turnitin repository. 

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    • rsaluja Please drop the Support team a line tiisupport@turnitin.com They will hopefully be able to retrieve this for you.

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