Permanently deleting a paper - Students

Need to remove something from the Turnitin database? Our support team are happy to help. However, we require that all paper deletion requests are sent by the administrator for your institution to help prevent any potential cheating. 

Your instructor should be able to contact your administrator, but they'll need a little bit of information from you before they can contact us. Before you contact your instructor, make sure you have the following information handy:

• Class ID - This can be found on the Student Homepage when you first log in to Turnitin. 
• Assignment name - This can be found on your digital receipt. 
• Submission ID - This can be found on your digital receipt. 


You pass the submission details to your instructor

 

Your instructor checks your request and sends the details to your institution's account administrator

The account administrator creates a support ticket with Turnitin

We send an email to the administrator asking them to confirm the deletion. The paper is then permanently deleted.

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  • Please remove the paper id  :  [REMOVED] at the earliest.  Have a system by which author or the evaluator can remove it from the repository. Do the needful at the earliest. 

     

    Regards,

    Jayakrishnan.S  

    Reply Like 1
  • Hi  Jayakrishnan

    Our support team will be happy to help you. The Forum Moderation team does not process requests for removal. Please, send an email to tiisupport@turnitin.com containing the above information.

    If you are not the Turnitin administrator for your institution, pass the information on to them, and they'll be able to make the request on your behalf. 

    Thanks, 

    Peter. 

    Reply Like
    • Peter Kerr  how long it will take to remove the files from repository after ticket generation

      Reply Like
    • Lenin Anselm It differs based on a few factors. If all the information above is provided and the administrator is able to respond to the confirmation from our support team promptly it shouldn't take very long. Have you had a request that has taken longer than you expected?

      Reply Like 1
    • Peter Kerr No. But, through our admin, I made a request for deletion by two weeks back itself. I raised this question with the intention to know the time span for removal only.  (Unfortunately, we are still waiting for removal)

      Reply Like
    • Hi Lenin Anselm , in the first instance please check-in with your administrator to see the progress on the case. If you could share the case number they have created with our support team I can follow this up for you and check the current status. If your administrator has already contacted us, we are likely waiting for either 1. the information requested above in the guide, or 2. waiting for the administrator to get back to us with their final confirmation of the deletion request. 

      Reply Like 1
      • Alam Khan
      • Alam_Khan
      • 3 mths ago
      • Reported - view

      Peter Kerr hi 

      I am an instructor and I deleted my all submissions, now I need those assignments Ids for officially use, could you help me in the retrieving of my deleted assignments ids.

      any assistance in this regard should be highly appreciated. 

      Alam khan 

      Reply Like
      • Gill Rowell
      • Education Manager, Turnitin
      • Gill_Rowell
      • 3 mths ago
      • Reported - view

      Alam Khan Please email the support team tiisupport@turnitin.com for advice on how to do this.

      Reply Like
  • It is useful! Thank you.

    Reply Like 1
  • I don't have submission id or any other information because I deleted the files from my account. But I want my file permanently delete from Turnitin repository. 

    Reply Like
      • Gill Rowell
      • Education Manager, Turnitin
      • Gill_Rowell
      • 7 mths ago
      • Reported - view

      rsaluja Please drop the Support team a line tiisupport@turnitin.com They will hopefully be able to retrieve this for you.

      Reply Like
  • I need to know how as as Account Administration you can view the Report in the Database. Sometimes the users cannot  remember the Class ID, Paper ID or any information necessary to request for paper deletion. If you could provide guides of how an Administrator can viewer the details of all papers submitted to the Institutions accounts. 

    Reply Like
    • Gordon Ouma Hi Gordon, this is currently not possible to do in Turnitin Feedback Studio. I have passed this feedback onto our product development team. However, until then if you get in touch with our support team at tiisupport@turnitin.com in these cases with as much information as the instructor can remember we may be able to help find them for you.

      Reply Like
      • Lenin Anselm
      • Lecturer
      • Lenin_Anselm.1
      • 2 wk ago
      • Reported - view

      Gordon Ouma Its simple.. You can make a new report for the material which is having similarity issue. Now you can seek the turintin support (tiisupport@turnitin.com) to restore all the submissions which are matching with the material. They will restore the concern submissions already made. There after you can see all the submissions IDs which are matching with the current submission on the particular instructors login itself. After identifying the IDs the procedure for deletion  is as usual. 

      Reply Like
  • Lenin Anselm Thank you for the reply. I have made the request for the restoration as suggested. However, how can one determine which exact instructor sent the document as the student is not able to remember the instructor through whom the document was sent. 

    Reply Like
      • Lenin Anselm
      • Lecturer
      • Lenin_Anselm.1
      • 2 wk ago
      • Reported - view

      Gordon Ouma This can be claimed through the particular admin only. The admin can ask for the instructor and course on which the submission was made. (But the restoration will be made on that particular instructor's login). If the instructor login is no more exist, Through the administrator, you can send the request for deletion of that particular course itself. 

      Reply Like
  • kindly help to delete my file permanently from Turnitin repository. 

    Class ID 18237357

    Reply Like
      • Gill Rowell
      • Education Manager, Turnitin
      • Gill_Rowell
      • 2 wk ago
      • 1
      • Reported - view

      john Please refer to the process above. The request must be made by the account Administrator.

      Reply Like 1
  • Hello

     

    I asked my administrator to remove one of my papers back in January 2019, and they agreed to raise a ticket on this issue. However, it appears that the paper still has not been removed. Is it supposed to take this long? How much long should I expect to wait before it is deleted?

     

    Thank you.

    Reply Like
      • Lenin Anselm
      • Lecturer
      • Lenin_Anselm.1
      • 2 wk ago
      • Reported - view

      Kevin If every thing goes fine (I mean if your admin made proper follow-up) It will not take more than four days (This Iam writhing on my experience). In your case your admin may left the confirmation seeking mail without sending any reply.

      Reply Like
  • Hi

    I am an instructor and  need to remove a paper  from the Turnitin database.

    Really I don't know how to reach to the adminstrator.

    Your consideration of my request is appreciated.

     

    Abdulateef

    Reply Like
    • Hi, Abdulateef . Only an administrator can request to have a paper removed. You can find your administrator from the Instructor Homepage. Hope that helps!

      Reply Like
      • Abdulateef
      • Abdulateef
      • 10 days ago
      • Reported - view

      Amanda Zeligs Hand 

      Thanks for reply.

      Reply Like
  • my paper is unintentionally added to the turn it in repository, since we have done multiple submission we don't remember all the paper ID, we have a few paper ID related to the submission and we also know the users account name. is it possible to delete all the submission through a user from the turn it in the repository? or is there any way to recover all the paper D submitted through the user?

    Reply Like
      • Gill Rowell
      • Education Manager, Turnitin
      • Gill_Rowell
      • 4 days ago
      • Reported - view

      Shamna P Please, send an email to our Support team via tiisupport@turnitin.com They will be happy to advise you on how best to proceed.

      Reply Like
      • Shamna P
      • Shamna_P
      • 4 days ago
      • Reported - view

      Gill Rowell  Thank you for the information . I have mailed the request to turnitin support team.

      Reply Like
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