Permanently Deleting a Paper: Guidance for Students & Instructors

Need to remove something from the Turnitin database? Our Support team are happy to help. However, we require that all paper deletion requests are sent by the Turnitin administrator for your institution to help prevent any potential cheating. 

Your instructor should be able to contact your administrator, but they'll need a little bit of information from you before they can contact us. Before you contact your instructor, make sure you have the following information handy:

• Class ID - This can be found on the Student Homepage when you first log in to Turnitin. 
• Assignment name - This can be found on your digital receipt. 
• Submission ID - This can be found on your digital receipt. 


You pass the submission details to your instructor

 

Your instructor checks your request and sends the details to your institution's account administrator

The account administrator creates a support ticket with Turnitin by emailing tiisupport@turnitin.com

We send an email to the administrator asking them to confirm the deletion. The paper is then permanently deleted.

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