quickmarks not working

When I highlight the text on the paper, I can click on the quickmark button that pops up, but I want to click on the quickmark on the menu. When I click in the sidebar, my highlight disappears and my quickmark does not go on the paper. Help, please!

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  • Hi   Daina Alston ! Thanks for reaching out. I think what you're having trouble with is how to add a QuickMark to a paper-- it sounds like you might need to click the quickMark button in the sidebar before you highlight the text. Below is a screenshot of the step-by-step process, including highlighting text. You can also visit the QuickMarks guide directly: https://guides.turnitin.com/01_Manuals_and_Guides/Instructor_Guides/Turnitin_Classic_(Deprecated)/25_GradeMark/QuickMark

    If you are still not able to add the QuickMarks you desire to your paper, I recommend reaching out to the Turnitin administrator at your school and/or our support team at tiisupport@turnitin.com.

    Hope this helps! 

    Audrey

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    • Audrey Campbell That's what I am doing, but it is not working.

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    • Daina Alston I'm so frustrated for you! I'd say your best bet is to reach out to your Turnitin administrator at your school or email our support directly ( tiisupport@turnitin.com ) and hopefully they can address your challenge in more detail.

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