Issue with Quick Marks?

I am trying to mark papers and any time I use the pre-set quick marks, everything freezes for at least a couple of minutes. I have worked on a few different computers and had the same issue. I am currently stuck for about 7 minutes now and can not continue my work! Is there some issue that can be fixed? 

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  • Thanks for posting this Stacy.  I am experiencing the same problem.  It really slows down any marking and annotated feedback you are trying to accomplish.  I have experienced this for the last 6 days.  I have not found a solution yet. 

    TurnItIn....please help.

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  • I am having exactly the same problem as Stacy and Colin. As I'm using Turnitin as part of a completely online writing-intensive course, being unable to give adequate feedback is very frustrating.

    Does anyone have a solution? Please!!

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    • Kate Behr Stacy Fleming  I have had some success but replacing existing default Quick Mark comments (original TurnItIn) with ones I create for myself.  So I recreated a "Citation Needed" tab (that was one that was freezing), and now there isn't a delay.  I found most of the freezes are with the DEFAULT comments.  But any of my self created comments never experienced a delay.

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  • Colin Murphy Kate Behr Stacy Fleming We are aware of this issue and the engineers are working to find a solution. Apologies for the inconvenience this is causing.

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    • Gill Rowell It's been a week since your response, and I am still having the same issues with Quick Mark. This is extremely frustrating.

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  • Our sincere apologies, Charley Bevill - we realize that this is affecting your work in a significant way. This issue is still being addressed by our engineers and they are planning to update us as soon as possible. Please feel free to reach out to our support team directly and they can give you a detailed update once it is available: tii@turnitin.com

    Best,

    Audrey

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