High Contrast filter no longer working in Feedback studio

Hi everyone, 

I'm working with an academic who has been using the High Contrast filter in Windows to access the Turnitin Feedback studio. Suddenly this has stopped working and they can no longer read or provide intext comments on student papers anymore. We have logged a request with Turnitin but there appears to be no immediate solution. We have checked all browser High Contrast filters but all have the same issue. At the moment, the only way for the academic to read and provide intext comments is to download all papers. I'd love to hear if there are any suggested solutions from this group, or ability to escalate a web accessibility issue to Turnitin?

Thanks in advance for any suggestions   

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    • Gill Rowell
    • Advocacy & Thought Leadership Specialist, Turnitin
    • Gill_Rowell
    • 1 yr ago
    • Reported - view

    Emily Rutherford I am checking this out with our developers as the High Contrast filter isn’t something we support explicitly.

    I'll update you when I have more information.

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    • Gill Rowell Thanks very much, looking forward to your response. 

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  • In case useful, the academic has a request number with Turnitin (01569345)

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      • Gill Rowell
      • Advocacy & Thought Leadership Specialist, Turnitin
      • Gill_Rowell
      • 1 yr ago
      • Reported - view

      Many thanks Emily Rutherford for the case number. Our developers have suggested switching off the High Resolution mode on the report viewer as it uses a different way to view the report so might help with the problem.This is located at the bottom right of the screen. Please let me know if this is helpful.

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