Turning in English Essay

Dear TurnItIn Team,


A month ago, I turned in an essay onto my school course and a few minutes ago, I received a 0 on it because on TurnItIn, it says that I didn't turn it in.


But on the Google Document I turned in, it says that the last edit was before the due date. Therefore, I turned it into TurnItIn.Com but it didn't fully register that I turned in.


Any help? I really need these points from this essay.


Any help will be appreciated.


Thank you,




Chanelle M. 

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  • Chanelle Mao I would recommend contacting our support team with your question as they will be able to investigate in more detail. Please email tiisupport@turnitin.com with the details above.

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    • Gill Rowell I tried emailing that email but it doesn't work?

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  • Did you receive an email with the digital receipt or take a screenshot of the page? If so, Turnitin can track down your paper using the submission ID. If not, you probably uploaded the file and saw the upload confirmation page, but didn't actually submit. Turnitin support can confirm that for you to provide to your instructor. 

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    • Kathy Williams I didn't know about the receipt and I just checked and I didn't receive a receipt. And I never screenshot pages, which is probably a bad habit. But I agree with the upload confirmation page one. I probably made that mistake and just exit out. 

      Your response was the most helpful by the way. Thank you!

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      • Kathy Williams
      • Texas A&M University
      • Kathy_Williams
      • 4 mths ago
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       Chanelle Mao I would talk to support at your school. What we do at mine is get all the info indicating the student accessed X assignment at Y time before the due date, send it to the instructor, and then explain what likely happened. In my experience the instructors are a little more lenient that way compared to if the student reaches out to them directly. 

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    • Kathy Williams Many thanks for the valuable advice here!

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