Uploading a paper for a student now student's name appears twice in assignment list

When  I uploaded a paper for an enrolled student, everything appeared to be working fine. I read and reviewed the paper and added in quickmarks. When the student logs in, he cannot see his paper under his assignments, but his name is listed two times now under that assignment (the one with the uploaded paper shows his name in black). Any ideas on how to merge the two?

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  • Gina A Turner With questions like yours, it is best if you reach out directly to our support team via email (tiisupport@turnitin.com) or through our support wizard (https://turnitin.com/self-service/support-wizard.html). The Support team have a quick turnaround time and will be able to answer your questions rapidly and in greater detail than our forum team.

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  • Thank you. I did use the Wizard on Friday to send in my question, so hopefully I will receive an answer soon!

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  • If their name is in black (not hyperlinked), it sounds like you submitted the paper as a "non-enrolled student" and then typed their name in, rather than matching them from the list. The other entry probably has their name hyperlinked and says "no submission" to the right?

    Hopefully TII support can change the author to the enrolled student so they can view your feedback. 

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