I have always downloaded students' submissions from the Canvas window because it was very easy, just a couple of clicks and a couple of seconds. When I've downloaded paper submissions, they have always shown only paper IDS, not student names, so with the Canvas window open, I would known to whom each downloaded file belonged. (I would rename them, which wasn't ideal but took only a minute or two.) On Oct. 21, my Canvas assignment window stopped showing the paper IDs, so I couldn't tell which downloaded essay corresponded to which submission in the Canvas window!

I thought maybe I would have to go to Turnitin.com to do my downloads instead of downloading them through Canvas -- not as easy, but OK. Well, downloading papers in Turnitin is a much longer and more-complicated process! I have to wait to get a MESSAGE from Turnitin that the download has completed, click the message, click a LINK, etc., etc., etc.

After several emails back and forth (see below) over EIGHT DAYS, I finally got an answer from Turnitin. The answer is that I now have to go through a ridiculous process to download an Excel spreadsheet that contains the names and paper IDs (see video link below). This is just as complicated as downloading them from Turnitin!

I am so frustrated with this! Why do so-called "updates" never consider what the USERS need or how their work will be affected?

--Jana

________________________________________________________-

From: Turnitin Product Support <tiisupport@turnitin.com>
Sent: Thursday, October 29, 2020 12:52 PM
Subject: Turnitin Support Case 01121435 [ ref:_00D30H14._5001W1jXhU6:ref ]

Hi Jana,

Thank you for your patience in this matter.

I received an update from our product team regarding the new workflow.

The paper IDs are still under the assignment inbox, however, they are not shown in the immediate inbox area. They are condensed into the optional info section and can be copied to the clipboard. They are also visible in the grade report tab for an instructor, where you will be able to download it and view the paper ID number associated with the student submission.

For students, they can still download their digital receipt for the submission or locate it when checking the submission information in the similarity report.

I have created a quick video demonstrating the workflow for a better understanding.

Please use the link below to view the video: 
https://screencast-o-matic.com/watch/cY6UD5saDQ 

If you need additional assistance with this case, please reply to this email.

Carolyna
Turnitin Technical Support

--------------- Original Message ---------------
From: Turnitin Product Support [tiisupport@turnitin.com]
Sent: 10/28/2020 3:52 PM
Subject: Turnitin Support Case 01121435 [ ref:_00D30H14._5001W1jXhU6:ref ]
Hi Jana,

Thank you for following up with me and for all the information provided.

Upon further investigation, I have also noticed in my testing environment that the Paper ID numbers are no longer visible in the LTI inbox for the submissions made to an assignment. However, I have requested further clarification from our Product team since there was a Release note on 10/21/2020 regarding the LTI inbox improvements.

Once an update is available, I will contact you through this case.  

Your patience in this matter is greatly appreciated.

Kind regards,

Carolyna
Turnitin Technical Support
--------------- Original Message ---------------
Sent: 10/28/2020 1:05 PM
To: tiisupport@turnitin.com
Subject: RE: Turnitin Support Case 01121435 [ ref:_00D30H14._5001W1jXhU6:ref ]

Dear Carolyna,

Thank you for your response. Here is a screenshot of the assignment window in Canvas:

As you can see, it lists the author, paper title, uploaded date and time, view status, grade, similarity, and options. This window also used to list the file number. This was important because when I download the original files through Canvas, they do not include the student names, just a file number:

I have since realized that when I bulk-download the files via turnitin.com, they do appear with student names, though the process of downloading from there is much more complicated. I have to go to turnitin.com, log in, go to the course, view the assignment, select all, click “download,” wait for the download to process, go to “Messages,” click the message, click the link in the message, and download the bulk file. That takes more time—and a lot more hassle. It’s frustrating that so-called “upgrades” always seem to cause more work for the users.

I don’t understand why the previous Canvas window with the file name would have been changed to include less information, but I think it may have something to do with the fact that this began happening after IT wiped my computer and installed Microsoft Windows 10 Education. (I don’t know what version I had before, but it wasn’t very old.) Whatever the reason, again, it’s frustrating that “upgrades” always seem to cause more work for the users. Can anything be done to get the file number to appear in the Canvas window again?

Sincerely,

Jana

--------------- Original Message ---------------
From: Turnitin Product Support <tiisupport@turnitin.com>
Sent: Wednesday, October 28, 2020 2:12 PM
Subject: Turnitin Support Case 01121435 [ ref:_00D30H14._5001W1jXhU6:ref ]

Hi Jana,

Thank you for contacting Turnitin Technical Support.

Please accept our apologies for the delay in responding to you as we are currently experiencing a high volume of support cases.

To allow me to better assist you with this ticket, please reply to this email with some more detailed information about the issue or questions that you have raised.

I would really appreciate it if you could provide me with as much of the following as possible:

- screen-shots or screencasts of the assignment inbox,
- exact steps to reproduce the issue and desired resolution.

Looking forward to hearing back from you.

Kind regards,

Carolyna
Turnitin Technical Support

--------------- Original Message ---------------
From: Turnitin Product Support [tiisupport@turnitin.com]
Sent: 10/21/2020 9:35 AM
Subject: Turnitin Support Case 01121435 [ ref:_00D30H14._5001W1jXhU6:ref ]
Hi Jana,

Thank you for contacting Turnitin Technical Support.

I have reviewed your case and I have escalated this to our Technical Support Specialists for further investigation.

Someone from the team will be in touch with you as soon as they can and may ask you for further information. We will aim to help you as quickly as we can.

Kind regards,
Samrat
Turnitin Technical Support