Originality report processing time (forever?)

I am trying to get an Originality report done on my final paper but have been waiting over three hours now.  Does anyone know if the system is having problems?  

Amanda

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  • 5 hours later and no help, I submitted a ticket right after I made this post and was told that my case had... no contact from a Tier one specialist that my case was turned over to.  It is now too late to have my paper originality checked through Turnitin.  I was forced to use other websites to try to ensure that my paper met the requirements. This has been a frustrating day.  Now I must go to work. I hope everyone has a wonderful day!

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      • Gill Rowell
      • Education Manager, Turnitin
      • Gill_Rowell
      • 4 wk ago
      • Reported - view

      Amanda C Jordan Sorry to hear you have had a frustrating time. Please let me know if you are still having problems and we'll try our best to resolve.

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    • Gill Rowell I finally got a response at 830 pm on Monday. Luckily it was before the turn in deadline. I was able to just repost my paper again. Thanks for the reply!

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  • Was it a re-submission? Those can take 24 hours to generate. If the assignment was created by your instructor they can see the initial submission date and time. 

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    • Kathy Williams I finally got a response at 830 pm on Monday. Luckily it was before the turn in deadline. I was able to just repost my paper again. Thanks for the reply!

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      • Kathy Williams
      • Texas A&M University
      • Kathy_Williams
      • 3 wk ago
      • Reported - view

      Amanda C Jordan Great, glad to hear it! Typically Turnitin response time is not real fast so that's actually pretty quick :)

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