Lisa Cook Yes, this does sound like an issue with your settings. I would suggest you review our guides here, and if you are still having problems, raise a ticket with our Support team. They can be reached by emailing firstname.lastname@example.org
I find that when students submit google docs, the similarity report is not as accurate as word docs. Our school switched to Chromebooks earlier this year so everything is now on a google doc. I'm sure turnitin is aware of this issue and is making progress toward a solution.
Advocacy & Thought Leadership Specialist, Turnitin
2 yrs ago
Reported - view
Jennifer Kindig I have just spoken to our Support team about this, and they request that you submit a Support ticket, by emailing email@example.com with two submissions IDs as a reference for further investigation. For info .gdoc files are not acceptable. Note - Google Docs: GDOC files (*.gdoc) which are just links to online Google Document files, but don’t actually contain text or the document’s content are not supported. Google Drive must be used to upload Google Docs.