0% Similarity Every Time

Wondering if you  all can help ... I always get a 0% similarity report even when I intentionally submit plagiarized work. Is there something I need to change in my settings ...or ...? Thanks.

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  • Lisa Cook Yes, this does sound like an issue with your settings. I would suggest you review our guides here, and if you are still having problems, raise a ticket with our Support team. They can be reached by emailing tiisupport@turnitin.com

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  • I find that when students submit google docs, the similarity report is not as accurate as word docs.  Our school switched to Chromebooks earlier this year so everything is now on a google doc.  I'm sure turnitin is aware of this issue and is making progress toward a solution.

      • Gill Rowell
      • Advocacy & Thought Leadership Specialist, Turnitin
      • Gill_Rowell
      • 2 yrs ago
      • Reported - view

      Jennifer Kindig I have just spoken to our Support team about this, and they request that you submit a Support ticket, by emailing tiisupport@turnitin.com with two submissions IDs as a reference for further investigation. For info .gdoc files are not acceptable. Note - Google Docs: GDOC files (*.gdoc) which are just links to online Google Document files, but don’t actually contain text or the document’s content are not supported. Google Drive must be used to upload Google Docs.

      I hope this makes sense!

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