Hi Seth Lewis !
We're so sorry to hear that you're having trouble. This sounds like a situation that would be best handled by our support team directly. I recommend you reach out to them at firstname.lastname@example.org and see if they can assist.
Additionally, you can subscribe to our status page to get real-time updates on maintenance and system operations: https://turnitin.status.io/.
Hope everything gets figured out soon!
The Turnitin Educator Network TeamReply