Quickmarks disappearing
Has anyone using BB Ultra LTi 1.3 integration experienced tutors complaining of Quickmarks disappearing? If so, any clue as to what the problem might be?
12 replies
-
Hi LauraDean
I'm working with the integrations team to try to get you an answer. Have you submitted a ticket for this?
-
Hi LauraDean
Yes, we have tutors complaining of Quickmarks disappearing. I have opened a support ticket #22297134.
This is a frustrating and time consuming issue for tutors, as they are ending their session, then re-opening papers to try to overcome the problem. Sometimes they are able to see the Quickmarks on relaunching, only for them to disappear again after a seemingly random period of time.
A tutor found this article on Reddit which is 5 months old: Is anyone else having their quickmarks disappear in the feedback studio (Turnitin) : r/Professors (reddit.com)
It mentions that there is a known issue article for this, but when I had previously searched Integrations Known Issues (turnitin.com), I did not see anything that matched. However, I have checked the resolved issues now and can see the following description marked as fixed:
"QuickMark Manager not loading large amounts of QM sets for some global users: Some users with a large amount of QuickMark sets experienced difficulty loading their sets in the new QuickMark Manager. This issue has been resolved. The new QM Manager has been restored for all global accounts."
A tutor was experiencing the disappearing quickmarks issue yesterday. If this known issue also includes the behaviour where quickmarks will load, but then disappear, then it is not fixed. If it is a separate issue, then there does not seem to be a known issue listed for it. From the Reddit post it looks like the problem has been around for at least 5 months.
We have tried the usual low level remedies without success: clearing cache and cookies, different browsers, etc. Seeing the title of the known issue, I will suggest a clear out of any quickmarks that are no longer in use, but we would expect it to just work as it use to.
-
Tim Guyett Not great is it!? 5 months is way too long. Glad I am not alone. We also have a problem now with the QuickMark description missing from everywhere - on the page once selected, from the manager, and from the right-hand side panel - this make them unusable if you cannot see the blurb. Ticket raised for this (22296213) which has been attached to the 'ongoing bug'. I fear this will disappear down a blackhole, much like other issues that don't get fixed. Also (but only once up to now) audio feedback recently disappeared from half a dozen papers. Support has been rather disappointing of late.............. I despair
-
LauraDean Yes; I have had ongoing problems since Fall 2023. At first, numerous of my QuickMarks in a set would not show up at all, and I was typing repetitious comments due to that problem. That took numerous emails and weeks to resolve (and not fully resolved, even now, but I can get by). Now, this semester, I can see most of my QMs, but I cannot see their text when I add one to a paper, and cannot see the text in the manager. So, I cannot check to see if they are exactly what I want to say as assignments, submissions, and my needs evolve. I cannot check to see if links to extra help that I include in the QMs are still active, and I am not sure if my students can see the text of the QMs. My impression is that Turnitin QMs are becoming increasingly buggy, that a proper fix has not been implemented, and that the tech support people are overwhelmed due to understaffing. Perhaps all TII's resources are going to the AI detection, a badly needed capability, but Feedback Studio is now frail and and decreasingly useful.
-
Peter Concannon Agree totally, support has been terribly slow of late and our academics are getting quite miffed - they have marking to do and this is holding them up
-
Peter Concannon I have checked with our product managers and this is a known issue and a fix is due to be released very soon. I hope this will resolve the issue for you.
-
Karen Smith thanks so much. I appreciate the attention. Whatever has been going on with GradeMark this academic year, it appears the system is getting rickety.
-
Peter Concannon You're welcome. The update should happen this week
-
Karen Smith That's good news. Thanks for coming back to us. I agree with Peter Concannon that the system is getting rather rickety. I've never had so many tickets on the go
-