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Allow for multiple administrators on account
I find it very odd that we cannot have multiple administrators on a school account for managing Turnitin. The person that is currently our administrator is out on a family emergency and now we're…
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Can you restore previous rubrics we created.
They are not visible under "Institutional" or "My rubrics" (starred nor archived). Updates made are no longer consumer friendly. We have to go through hoops to even find something remotely on topic,…
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Loading issue
I have been trying to grade papers since last week. Unfortunately the same issue continuously persists. I'll log into the class and the assignment, but then I get the loading symbol.…
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word count (exclusions)
I do see you have a word count. I am unable to determine whether it excludes title page and ref list as is common in our nursing assignments. Could it be an option for the marker to click to remove…
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Papers Won't Load
Hello, I am attempting to grade research papers for 5 classes, and I keep getting stuck - when attempting to view the papers for a class, they won't load.…
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Bulk Download Student Submisisons
HI, With classes migrated to the new standard version of turnitin we can't seem to figure out how to do a bulk download of student submissions that was available with the classic version.…
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20Nov
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Nov 20 at 6 AM - Nov 23 at 5:30 PM MSTDenver, CO, USA1 going -
Question for Educators: What are your go-to time-savers when giving writing feedback?
Feedback Studio offers many “educator timesavers” tools and practices that help reduce grading load while still supporting strong student writing, meaningful feedback, and academic integrity.…
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Are you sure you want to Delete this Custom LTI?
As the title says, if someone decides to delete a Turnitin 1.3 (Classic) link from within Blackboard, while they do get this warning popping up; we still get some staff who delete them.…
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How best to determine why AI index is at a high level for an essay
Dear Turnitin, I was surprised to see that a student of mine´s final extended essay is showing a high percentage of AI (48%). Assuming that this is a reliably measured as I can see that your…
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Hi my name is Audrey Kelly
I live in Hawaii
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Roadmap Updates for Clarity (Turnitin Feedback Studio Add-on)
We’re excited to share the latest updates on Turnitin Clarity, our writing support add-on for Feedback Studio! Here are a few improvements that have been recently released:…
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Due to inactivity, your session has expired.
Following error appears "Due to inactivity, your session has expired. To continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue"…
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Bulk Download
There have been quite a few posts on this topic, but the lack of bulk downloading in this update is very frustrating. I was able to rely on TII as a central hub for grading because of that feature…
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Cannot bulk download. I have over 150 reports!
Good day. It is extremely, extremely infuriating that I cannot download reports in bulk with this new interface. Whatever improvements you think you made are completely negated by this new…
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Upgrading your experience from Moodle V2 to LTI 1.3
Have questions about upgrading from Moodle V2 to LTI 1.3? Ask our team of moderators here or share best practices with other institutions. Feel free to check out our FAQ resource here, as well.
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Original writing showing AI Detection
How do we convince students that even if they claim that they have written original work for academic essays and personal statements, it still shows more than 50% AI detection?…
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Inconsistent AI Detection Results for Two Nearly Identical Submissions
Hi Turnitin Support Team, I’d like to report a possible issue with the AI writing detection results in Turnitin. We have two versions of the same Extended Essay submitted by the same student.…
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Multiple submissions, students appearing twice in assignment inbox
We have noticed a rare issue regarding multiple submissions appearing for a user in the assignment inbox. Basically it looks like the student has submitted twice.…
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Questions Regarding Turnitin’s AI Detection Tool
Hi, I have some questions about the AI detection feature in Turnitin. In several reports for my students, I noticed that the system identifies a high percentage of AI-generated content.…
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Peer Revision assignment??
I created a rough draft assignment on Turnitin and am trying to set up the peer revision for the draft. When I select the assignment to create the peer revision assignment, nothing shows up.…
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Students not seeing assignments in class posted by teachers
I am an instructional coach that serves as one of the admin for Turnitin for our building. I have had 2 teachers that are experiencing the same problem.…
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I need to download my PeerMark and GradeMark forms and comments?
There is a clear missing feature that I need remedied as soon as possible--I need to download as doc (ideal) or pdf all my set comments and forms I've created--how is this done? Seth stucker@mines.edu
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New assignment creation glitch
I have tried twice to make a new assignment. When I click "create assignment," it returns me to the class homepage with no new assignment added.
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