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Add class button and editing old classes
The add class button no longer shows up on my home page, and the university administrator has no idea how to correct it. Also, I am unable to edit expired classes to extend their expiration dates,…
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Quickmarks not working properly.
See attached This makes grading much more cumbersome than it needs to be. (Takes longer) I can only click to add quick-mark comments. I cannot drag the comments from the sidebar.…
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Access blocked
Our students are receiving an error when they trying to upload from their google Drive. The error message is "Access Blocked. Institution admin. needs to review and configure access.…
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New Class button missing
Unable to create a new class as the "add class" button is missing.
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Urgent Support Needed – Turnitin Similarity Index Issue
Subject: I am facing a critical issue with my Turnitin Scholar portal. Each time I check for similarity on the first chapter of my thesis, Turnitin states that the document has been "submitted to…
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class has prematurely expired
I incorrectly had March as the course's expiration date, and I need to extend it to May. I followed the instructions for editing it to extend it to May, but it has not renewed the course.…
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Downloaded Report Misalignment with Web Version
I would like to report an issue where the downloaded Turnitin report does not fully match the web version. Specifically, some highlighted sections indicating similarities appear misaligned or missing…
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AI report shows 0% but students are stating they use AI
We have been seeing AI reports from Turnitin that state it is 0% AI use but when the faculty use other detectors, it is showing use of AI. When we approach the student and ask them how they completed…
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Turnitin Integrity plug-in bug in Moodle 4.5.2+
The latest Turnitin Integrity plug-in states that it is compatible with Moodle 4.5. However, in testing it appears that there is a conflict with the Dashboard.…
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Quick marks
I am unable to drag the quick marks across to the submission. It was working until Sunday afternon.
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user agreement
For the last month or so I've had to accept the user agreement both when I log on to Turnitin and every time I want to grade an essay. Why?
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report not generate
i can not generate report
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URLs not working in Quickmarks
As the title suggests, I have an academic who's students alerted them to the fact that the URLs in commonly used Quickmark items eg 'improper citation' can no longer be clicked.…
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Issues on turnitin Support
I am writing to express our dissatisfaction with the support we have received for your software. We are generally happy with the software, but we have been experiencing a number of issues with the…
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Single submission not getting scanned for plagiarism
I have uploaded a single file (PDF or DOCX) and three times now, turnitin won't scan it for plagiarism, or give it a score. Under the Similarity column, there is nothing but an empty box.…
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Bug in Turnitin? Not Able to Delete Comments
Hello everyone, I'm really only posting here because there seems to be a bug in Turnitin, and I don't know where to report it. I haven't been able to delete comments all day.…
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