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Urgent Support Needed – Turnitin Similarity Index Issue
Subject: I am facing a critical issue with my Turnitin Scholar portal. Each time I check for similarity on the first chapter of my thesis, Turnitin states that the document has been "submitted to…
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New Class button missing
Unable to create a new class as the "add class" button is missing.
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class has prematurely expired
I incorrectly had March as the course's expiration date, and I need to extend it to May. I followed the instructions for editing it to extend it to May, but it has not renewed the course.…
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Downloaded Report Misalignment with Web Version
I would like to report an issue where the downloaded Turnitin report does not fully match the web version. Specifically, some highlighted sections indicating similarities appear misaligned or missing…
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AI report shows 0% but students are stating they use AI
We have been seeing AI reports from Turnitin that state it is 0% AI use but when the faculty use other detectors, it is showing use of AI. When we approach the student and ask them how they completed…
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Turnitin Integrity plug-in bug in Moodle 4.5.2+
The latest Turnitin Integrity plug-in states that it is compatible with Moodle 4.5. However, in testing it appears that there is a conflict with the Dashboard.…
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Quick marks
I am unable to drag the quick marks across to the submission. It was working until Sunday afternon.
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user agreement
For the last month or so I've had to accept the user agreement both when I log on to Turnitin and every time I want to grade an essay. Why?
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report not generate
i can not generate report
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URLs not working in Quickmarks
As the title suggests, I have an academic who's students alerted them to the fact that the URLs in commonly used Quickmark items eg 'improper citation' can no longer be clicked.…
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Issues on turnitin Support
I am writing to express our dissatisfaction with the support we have received for your software. We are generally happy with the software, but we have been experiencing a number of issues with the…
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Single submission not getting scanned for plagiarism
I have uploaded a single file (PDF or DOCX) and three times now, turnitin won't scan it for plagiarism, or give it a score. Under the Similarity column, there is nothing but an empty box.…
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Bug in Turnitin? Not Able to Delete Comments
Hello everyone, I'm really only posting here because there seems to be a bug in Turnitin, and I don't know where to report it. I haven't been able to delete comments all day.…
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