Bug in Turnitin? Not Able to Delete Comments

Imola_Ilyes
3 yrs ago
13replies

Hello everyone,

I'm really only posting here because there seems to be a bug in Turnitin, and I don't know where to report it. I haven't been able to delete comments all day. When I try to delete a comment, a pop-up comes up that says Delete Error: the request failed because this item does not exist or is not available to you. To be clear, I'm just trying to delete comments the way that I usually would. I'm not trying to delete QuickMark comments that I've since unsaved.

Is anyone else having this issue?

- Kimberly_Nichols
- 3 yrs ago
- Reported - view
I am having this issue as well! Thank goodness it is not only me!

Have you had any other responses?

KNichols@ntcc
- Imola_Ilyes
  
  3 yrs ago
  
  Reported - view
  Kimberly Nichols glad I'm not alone too! Thanks for raising something with Turnitin support. For future reference, where did you go to do that?
- Kimberly_Nichols
- 3 yrs ago
- Reported - view
FYI: I raise a case with the Support Team.
- Customer Engagement Specialist, Turnitin
- Gill_Rowell
- 3 yrs ago
- Reported - view
Imola Ilyes Kimberly Nichols Are you still experiencing this issue? I hope the Support Team have been able to resolve this for you. For future reference you can visit our Support Center for guidance and submit a support case directly from here if necessary.
- Kimberly_Nichols
  
  3 yrs ago
  
  Reported - view
  Gill Rowell - No, the Support Team has not resolved the issue yet. I raised a ticket, they reached out for details and I have not heard back. And this morning, I still cannot delete comments - as you can see in the image below - I have a ton of papers to grade, and can't get anywhere unless this gets fixed! HELP!
- Amy_Mele
- 3 yrs ago
- Reported - view
Hi there!

I am brand new to this blog, but have been using this platform for years and love it! Do you guys get an error message when a student is logging in that there are too many people in the class? What do you do? Thank you!
- Tammy_Rodgers
  
  3 yrs ago
  
  Reported - view
  Amy Mele Yes! I can't delete a comment. It won't link to text or allow me to link it to my rubric.
- Customer Engagement Specialist, Turnitin
- Gill_Rowell
- 3 yrs ago
- Reported - view
Amy Mele Our Support team are working to resolve this issue as soon as possible.
- Amy_Mele
  
  3 yrs ago
  
  Reported - view
  Gill Rowell Thank you very much! Any idea when it will be fixed?
- Tammy_Rodgers
- 3 yrs ago
- Reported - view
Yes! I can't delete a comment. It won't link to text or allow me to link the remark to my rubric. This is so frustrating. I set aside today and tomorrow to grade essays as we are on a break. UGH!!!
- Kimberly_Nichols
  
  3 yrs ago
  
  Reported - view
  Tammy Rodgers - I hear you - I have been complaining since last night! I raised a ticket at 6:50 pm Central time.. and its still not resolved.
- Kimberly_Nichols
- 3 yrs ago
- Reported - view
I was able to delete comments on a paper - anyone else successful?
- Customer Engagement Specialist, Turnitin
- Gill_Rowell
- 3 yrs ago
- Reported - view
This issue has now been resolved. If anyone experiences any further problems please email tiisupport@turnitin.com.