Getting Started Questions

Is there somewhere I can go for basic Turnitin questions? I am new to the platform, and I can't figure how to do simple things like: 1) Adding my co-teacher 2) Creating my own rubric - I can do it,…

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Download failed message

Hi Can anyone help, I am trying to download marked assignments but keep getting a download failed messages pop up onscreen. I have restarted my computer,…

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Bulk Download Student Submisisons

HI, With classes migrated to the new standard version of turnitin we can't seem to figure out how to do a bulk download of student submissions that was available with the classic version.…

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How best to determine why AI index is at a high level for an essay

Dear Turnitin, I was surprised to see that a student of mine´s final extended essay is showing a high percentage of AI (48%). Assuming that this is a reliably measured as I can see that your…

Due to inactivity, your session has expired.

Following error appears "Due to inactivity, your session has expired. To continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue"…

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I want to check my manuscript for AI detection

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All my classes have become inactive in my Turnitin account

Hello, all my classes have become inactive in my Turnitin account over the weekend. Last week, it worked fine as I was setting up new classes and assignments, however; over the weekend,…

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“404 class link not found” hatası alıyorum yardımcı olur musunuz?

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Feedback When using rubrics

Does turnitin give feedback when students do not earn points based on a rubric? Or does it simply grade the essay based on the rubric?

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Student Portfolio Page

Student submissions appear in Assignments section but not appearing in Student Portfolio Page. Any particular reason? Am I missing something?

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403 error

What do I do about several students who are receiving a 403 error message for multiple days now? They are unable to submit their assignments.

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Hola soy acávo de perder mi acceso de instructor me pueden ayudar a volver a ingresar o me puden enviar invitación para unirme gracias

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Questions Regarding Turnitin’s AI Detection Tool

Hi, I have some questions about the AI detection feature in Turnitin. In several reports for my students, I noticed that the system identifies a high percentage of AI-generated content.…

submission of different drafts

Hello, Can someone answer this question please ? I am teaching in an IBDP school where students submit their TOK essay to me. We are supposed to correct first draft of the essay and then the final…

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Using Turn-it-in with Canvas

How do I create an Assignment in Canvas that will synch with Turn-it-in?

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TurnItIn: AI

Hello - While I recognize that there are merits to using AI to support writing in certain ways, because I teach English courses to juniors and seniors that center around composition (word choice,…

TurnItIn AI Detection

Hello - While I recognize that there are merits to using AI to support writing in certain ways, because I teach English courses to juniors and seniors that center around composition (word choice,…

where within Turnitin can I upload my document to perform similarity index

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Voice Comments

Is there a firm date for when the voice comment feature will be available again? It is sorely missed.

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How can I start to check plagiarism of my paper?

Dear Sir/Madam I woukd like to check plagiarism of my paper, but do not know how to use turn-it-in. Please tell me where can I use in this app. Thank you so much0 Apinya

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Missing Classes

What could be the possible reasons why all classes disappeared after 24 October 2025? What steps should be taken to recover the missing classes?

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how do I review a paper for plagiarism?

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Hello, I need your assistance. I could not add any new courses to my account in Turnitin. Please help

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