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“Add Class” Unavailable: Instructor Account Lockout Explained
Hi TEN Community! We've recently received a number of inquiries about the "Add Class" button being unavailable. Here's some info about why this happens and steps to resolve it.…
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PeerMark Unavailable
I've gone to my account settings to try to enable PeerMark, but it doesn't show up as an option. When I create an assignment, I've gone through all the menus and options, but it never shows up.…
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Moving submissions between assignments
Moving submissions between assignments used to be a checkbox then options, in the new version there is not check box. Help would be great.
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Master Class Issue
Can I return to the original class after mistakenly hitting master class?
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Co-Teachers
One of our teachers would like to add a co-teacher to one of her sections in turnitin. How can this be done?
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Voice Recording seems to no longer be available?
I am disappointed to see that the vocal recording option seems to be missing from the new layout. Why was this removed as an option, I and my students prefer it to typed summaries.
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Printing in Bulk
I have also used TII for student submissions to check for plagairism but also as an easy way for me to check for (but still accept) late submissions. Until May of 2025,…
- Answered
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Students cant submit papers
First time user. I have created the class and the assignment but students are saying they can upload their paper. Is there something in the class settings that I didn't click?…
- Answered
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My Custom Quick Marks have disappeared.
I grade and record my comments on Turnitin, but with the new revamp, all my custom made quick marks have disappeared. Where are they? How can I get them back? They took a lot of time to perfect,…
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Bulk download to a zip folder
Just want to reiterate that the bulk download of student files to a Zip folder is greatly needed. This used to be available in the old format. Since the new update, this is no longer available.…
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Gradebook Problems
I seem to have a new version of the assignment tab where I can see and grade student submissions but an old gradebook and student tab where none of my assignments appear.…
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Students in class disappeared
Hoping someone can help me - I had my students set up an account and gave them the class code and the enrollment code. They submitted their first piece of writing.…
- Answered
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My custom QuickMarks disappeared.
I grade and record my comments on Turnitin, but with the new revamp, all my custom made quick marks have disappeared. Where are they? How can I get them back? They took a lot of time to perfect,…
- Fix pending
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Duration for Permanent Deletion
Hello, As an instructor, how many days does it take for a request for permanent deletion to be approved by Turnitin?
- Answered
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Students can't see the assignment I've created
I have some students who are able to see and submit their assignment no problem, but a handful of others who have joined the class (I can see them on my list) don't see any assignments.…
- Answered
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Uploading/Using a rubric
How can I create/upload the following nontraditional rubric?
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Unknown students populating my classes
I have students listed in my current classes that I have never taught. I have students listed in my current classes that graduated years ago. I have cleaned up by deleting them,…
- Fix pending
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Bulk Download of Student Submissions (New Turnitin Format)
I am currently using the new Turnitin interface and would like to bulk download all student submissions for a specific assignment. At the moment, clicking the Download option only yields an Excel…
- Known issue
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"Add Class" button is missing.
On my instructor's page Add Class button is missing. What is the reason of it?
- Answered
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Discussion tab
Three days ago, I checked on an assignment I had created on the discussion board for my class. Two students had already done the assignment. I also had to edit the due date - which I did with no…
- Answered
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Added line breaks to avoid detection
I had a student submit a draft for a peermark review that was riddled with code to indicate line breaks: <br><br> After doing a little searching, I'm pretty sure he was trying to evade the detection…
- Answered
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Similarity Report
I have a student who submitted her paper to another class by mistake. How can we see that she is the owner of a paper previously submitted?
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How long does it take to generate a similarity report?
Yesterday I uploaded 4 student assignments to a course in Turnitin.com. How long does it take to generate a similarity report?
- Answered
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