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“Add Class” Unavailable: Instructor Account Lockout Explained
Hi TEN Community! We've recently received a number of inquiries about the "Add Class" button being unavailable. Here's some info about why this happens and steps to resolve it.…
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Facing access denied problem. How to fix it?
I have an instructor account. I could access it until 6 April 2026. From 6 April 2026 I am suddenly facing this issue, and I am confused about how to fix it.…
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Inquiries Regarding Turnitin AI Detection Reports
Hello Everyone, I am currently reviewing students’ files and uploading them to Turnitin to detect both plagiarism and AI-generated content. According to International Baccalaureate (IB) policies…
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LTI 1.3 in Moodle - Calendar and Timeline block
When migrating from Turnitin Direct V2 to LTI 1.3, will assignment due dates appear in the Moodle dashboard calendar and timeline? If not, are there plans to support this?
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No option of create new class is available on my Turnitin account
I did renew my Turnitin account and signed in.Now I want to check plagiarism of my article,however there is no option of create new class.please guide me how can I check plagiarism
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PeerMark assigned work to the wrong students (caused GDPR data leak)
Hi everyone, I'm new to PeerMark, and did a run through of using the tool in a Moodle sandbox with various test accounts. We then decided to roll it out to a small number of our students.…
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Submit For Assessment Not Working
Hi, I'm unable to check plagiarism of more than 5-6 research reports in 24 hours. The attached file shows the message that pops up frequently. The deadlines for submission of students' reports are…
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Trouble logging in
Receiving the "We're experiencing some issues and will be back online soon! Please try again later" message.
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how i can check my thesis plagirisam
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Submission List Sorting
Hi, Under the assignment details is the Submission list with all the student submissions. I may be missing something obvious, but I was wondering, what is the default way this list is sorted?…
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Allowing colleagues to access Turnitin
Hello all, Is there a way I can allow colleagues to use Turnitin as well as me, if so, can someone explain to me the steps I need to go through in order to do this.…
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AI Writing Detection
Hello everyone, I am seeking insight regarding a case involving AI writing detection results in Turnitin. I have a student whose final submission is showing 100% AI writing detected.…
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How Do I Add a Class?
I'm wondering how to add a class. I cannot see the area to create a class.
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retrieving deleted comments
Hi, I was adding a final comment for a student in the text summary section, and it glitched and all of the comments disappeared! Is there a way to recover them?…
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How do you move a submission between assignments in the new Standard Turnitin UK)?
Functionality was available in the classic version. Where is the functionality in the New standard version?
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Mono and Adjunctive Use of Probiotics with Lacosamide in PTZ-Induced Seizure Model
This titled synopsis paper of student Mokarram have been submitted to HEC Pakistan standard repository. The class from where it was uploaded was compromised by password access;…
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Best Practice for Managing Exclusions
Hi, My institution uses the Enhanced Similarity Report integrated with Canvas LMS. My question concerns best practices for managing exclusions on a student's report.…
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Transferring a class
Hello, We have two Turnitin accounts, is it possible to transfer live classes from one account to another? Many thanks.
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Unsubmit an incomplete Peer Mark?
Is there a way as an instructor to unsubmit an incomplete Peer Mark? I needed to extend a deadline for Peer Marks, which I did, but now students cannot access their incomplete Peer Marks. Any ideas?
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How to identify the submission ID for the source file in the repository?
Hello everyone! How to identify the submission ID for the source file in the repository? While checking similarity on Turnitin, it displays 99% similarity.…
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