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“Add Class” Unavailable: Instructor Account Lockout Explained
Hi TEN Community! We've recently received a number of inquiries about the "Add Class" button being unavailable. Here's some info about why this happens and steps to resolve it.…
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ADD CLASS button not visible in instructor's homepage
I am able to login into Turnitin but not able to see the ADD CLASS button on the instructor's homepage. I am able to see only the expired class list Kindly let me know what is to be doe
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retrieve my old data
hello i wanted to retrieve my old data that is mistakenly deleted by me. could u plz help me
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Blackboard LTI 1.3 inbox group function into the new standard assessment (TFS)
We are assessing the Blackboard integration into the new Standard assessment and have noticed that the group inbox filter feeding from Blackboard into Turnitin does not seem to be available in the…
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Troubleshooting Creating New Assignment
I created a new assignment for one of my classes, but the assignment doesn't then appear for the class. Never happened before. Any suggestions? Thank you.
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Quickmarks I created are lost
Last spring I created lots of new quickmarks, but now I can't find them. I wonder if it's because I switched to the new upgraded style of Turnitin. Can you tell me how to find/recover my quickmarks?…
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"Quick Submit disabled for this account"?
My user information/account settings is "yes" to "activate quick submit." Yet when I click "quick submit" I get the red message (disabled). Any guidance please?
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Inability to create classes and add assignments
I tried accessing TurnItIn.com (I have used it previously) but couldn't log in with my email and password, so I just used sign in through Google. I then created my classes but couldn't add an…
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Getting Started Questions
Is there somewhere I can go for basic Turnitin questions? I am new to the platform, and I can't figure how to do simple things like: 1) Adding my co-teacher 2) Creating my own rubric - I can do it,…
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Download failed message
Hi Can anyone help, I am trying to download marked assignments but keep getting a download failed messages pop up onscreen. I have restarted my computer,…
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Bulk Download Student Submisisons
HI, With classes migrated to the new standard version of turnitin we can't seem to figure out how to do a bulk download of student submissions that was available with the classic version.…
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Due to inactivity, your session has expired.
Following error appears "Due to inactivity, your session has expired. To continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue"…
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All my classes have become inactive in my Turnitin account
Hello, all my classes have become inactive in my Turnitin account over the weekend. Last week, it worked fine as I was setting up new classes and assignments, however; over the weekend,…
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Feedback When using rubrics
Does turnitin give feedback when students do not earn points based on a rubric? Or does it simply grade the essay based on the rubric?
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Student Portfolio Page
Student submissions appear in Assignments section but not appearing in Student Portfolio Page. Any particular reason? Am I missing something?
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403 error
What do I do about several students who are receiving a 403 error message for multiple days now? They are unable to submit their assignments.
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Unavailable of "Add class button"
The add class button is not available in my turnitin account. how can I solve it ?
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submission of different drafts
Hello, Can someone answer this question please ? I am teaching in an IBDP school where students submit their TOK essay to me. We are supposed to correct first draft of the essay and then the final…
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