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General Q & A Category

General Q & A
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    • AI AI - Question AskTurnitin Feature Request LTI1.3 Similarity Report - Question Turnitin Clarity Turnitin Feedback Studio - Question
  • “Add Class” Unavailable: Instructor Account Lockout Explained

    Hi TEN Community! We've recently received a number of inquiries about the "Add Class" button being unavailable. Here's some info about why this happens and steps to resolve it.…

    • Online Community Manager
    • kat_turnitin
    • updated 1 yr ago
    • 5replies
    • 2,873
    • 6
    • Last replyjreeves2 wk ago
    • General Q & A
  • Ai detection not working

    When submitting file of 484kb, with 9669 words, in docx version its not showing AI

    • Neha_Sahu
    • 6 days ago
    • 14
    • General Q & A
  • Administrator-No Add Class Button?

    Greetings, I am the administrator of our school's account. Why do I not have an "Add Class" button. Thank you! Jason

    • jreeves
    • 2 wk ago
    • 3replies
    • 56
    • Last replyKat Turnitin TeamTurnitin Official12 days ago
    • General Q & A
    • Answered
    • Answered
  • Turnitin Resevoir

    How do you know if your students' work has been submitted to Turnitin's permanent reservoir? I want to delete it. I did not know their saved elsewhere.

    • Carmine_Couloute
    • updated 1 mth ago
    • 2replies
    • 152
    • Last replyEmma Duke-Williams1 mth ago
    • General Q & A
    • Answered
    • Answered
  • Total Number of users

    Just as I new administrator...how can i know the total number of users in my Turnitin from all of my account list

    • Amina_Kiluwasha
    • 1 mth ago
    • 1reply
    • 118
    • Last replyKat Turnitin TeamTurnitin Official1 mth ago
    • General Q & A
    • Answered
    • Answered
  • Assignment Not Submitted

    Students only have 1 period to complete a writing assignment. Some students, who were present and working, do not have work submitted. How can I force submit their work so that I can grade it.…

    • barbara_perkins
    • 1 mth ago
    • 1reply
    • 135
    • Last replyKat Turnitin TeamTurnitin Official1 mth ago
    • General Q & A
    • Answered
    • Answered
  • Digital Watermarks

    Turn It In Network, Does the service currently have a way to "see" digital watermarks from Claude and Gemini that can more clearly identify AI writing in assignments? If not,…

    • Jason_Kesler
    • 2 mths ago
    • 1reply
    • 216
    • Last replyKat Turnitin TeamTurnitin Official1 mth ago
    • General Q & A
    • Answered
    • Answered
  • Unable to enroll this student in your class

    You are currently unable to enroll this student in your class because the class' account has reached its student limit. Please consult your account status page or contact your account administrator…

    • PAI_UIN_BKT
    • updated 2 mths ago
    • 1reply
    • 602
    • Last replyKat Turnitin TeamTurnitin Official2 mths ago
    • General Q & A
    • Answered
    • Answered
  • similarity or originality check doesn't seem to work. always "uploading"

    • Michelle_Mayormita
    • 2 mths ago
    • 1reply
    • 229
    • Last replyKat Turnitin TeamTurnitin Official12 days ago
    • General Q & A
    • Answered
    • Answered
  • Turnitin Account Deleted My Assignments

    Hi Turnitin users, I logged in to my Instructor account and all my assignments have disappeared. Has anyone else experienced a similar thing? This looks weird.

    • Dr
    • Nathanael_Damilare_Ojo
    • updated 2 mths ago
    • 1reply
    • 740
    • Last replyKat Turnitin TeamTurnitin Official2 mths ago
    • General Q & A
    • Answered
    • Answered
  • How much time does Turnitin takes to check AI and Similarity, because it takes sometime one hour sometime one day for me

    • Syed_Sadath_Ali
    • 3 mths ago
    • 1reply
    • 508
    • Last replyKat Turnitin TeamTurnitin Official3 mths ago
    • General Q & A
    • Answered
    • Answered
  • Adjusting settings for the similarity report

    There have been many changes to Turnitin since I last used it. How do I tweak the setting for the similarity report? Thank you

    • George_F_Fisher
    • 4 mths ago
    • 1reply
    • 247
    • Last replyKat Turnitin TeamTurnitin Official12 days ago
    • General Q & A
    • Answered
    • Answered
  • REGARDING ADD CLASS IN TURNITIN INSTRUCTOR ACCOUNT

    I am unable to 'Add Class' in my turnitin instructor account. I need help regarding this issue.

    • AYATULLAH_HOSNE_ASIF
    • 4 mths ago
    • 1reply
    • 440
    • Last replyKat Turnitin TeamTurnitin Official4 mths ago
    • General Q & A
    • Answered
    • Answered
  • Deleted Course

    Can you please tell me how to locate a course that I accidentally deleted and how to restore it?

    • Melissa_Kinera
    • 4 mths ago
    • 1reply
    • 470
    • Last replyKat Turnitin TeamTurnitin Official4 mths ago
    • General Q & A
    • Answered
    • Answered
  • AI report generation issue.

    I have submitted a paper from my instructor account via quick submit, the paper is of 154 pages with approximately 49000 words. The similarity report is generated but the AI report is not being…

    • Noman
    • 4 mths ago
    • 1reply
    • 817
    • Last replyKat Turnitin TeamTurnitin Official4 mths ago
    • General Q & A
    • Answered
    • Answered
  • Student details deleted

    Error message: "Source details are no longer available" displayed when trying to view a match. Is there anything that we can do to obtain the deleted details?

    • Nina_Grima
    • updated 4 mths ago
    • 1reply
    • 444
    • Last replyKat Turnitin TeamTurnitin Official4 mths ago
    • General Q & A
    • Answered
    • Answered
  • Quick Submit

    Previously, I used the Quick Submit feature in Turnitin to check manuscript similarity under my instructor account. However, the system now displays the message:…

    • SAIMA_JAHAN
    • 5 mths ago
    • 1reply
    • 574
    • 1
    • Last replyKat Turnitin TeamTurnitin Official5 mths ago
    • General Q & A
    • Answered
    • Answered
  • Facing access denied problem. How to fix it?

    I have an instructor account. I could access it until 6 April 2026. From 6 April 2026 I am suddenly facing this issue, and I am confused about how to fix it.…

    • Md_Atiq_Mahbub
    • 6 mths ago
    • 1reply
    • 498
    • Last replyKat Turnitin TeamTurnitin Official6 mths ago
    • General Q & A
    • Answered
    • Answered
  • Inquiries Regarding Turnitin AI Detection Reports

    Hello Everyone, I am currently reviewing students’ files and uploading them to Turnitin to detect both plagiarism and AI-generated content. According to International Baccalaureate (IB) policies…

    • tamer_abdullah
    • updated 4 mths ago
    • 2replies
    • 1,042
    • 2
    • Last replyTamer Abdullah6 mths ago
    • General Q & A
    • Answered
    • Answered
  • How can i check for plagiarism in submitted manuscript for publication

    • mona_alahmad
    • updated 6 mths ago
    • 1reply
    • 488
    • Last replyKat Turnitin TeamTurnitin Official6 mths ago
    • General Q & A
    • Answered
    • Answered
  • LTI 1.3 in Moodle - Calendar and Timeline block

    When migrating from Turnitin Direct V2 to LTI 1.3, will assignment due dates appear in the Moodle dashboard calendar and timeline? If not, are there plans to support this?

    • Moodle Administrator
    • David.5
    • 6 mths ago
    • 376
    • 2
    • General Q & A
  • No option of create new class is available on my Turnitin account

    I did renew my Turnitin account and signed in.Now I want to check plagiarism of my article,however there is no option of create new class.please guide me how can I check plagiarism

    • Rao_Arif
    • updated 6 mths ago
    • 1reply
    • 421
    • Last replyKat Turnitin TeamTurnitin Official6 mths ago
    • General Q & A
    • Answered
    • Answered
  • I want to turn my thesis in for plagiarism check

    I want to turn my Thesis in. Help me

    • EzekielAkwa
    • 6 mths ago
    • 1reply
    • 779
    • 1
    • Last replyKat Turnitin TeamTurnitin Official6 mths ago
    • General Q & A
    • Answered
    • Answered
  • PeerMark assigned work to the wrong students (caused GDPR data leak)

    Hi everyone, I'm new to PeerMark, and did a run through of using the tool in a Moodle sandbox with various test accounts. We then decided to roll it out to a small number of our students.…

    • Michelle_Doyle
    • 6 mths ago
    • 2replies
    • 430
    • Last replyKat Turnitin TeamTurnitin Official6 mths ago
    • General Q & A
    • Answered
    • Answered
  • Submit For Assessment Not Working

    Hi, I'm unable to check plagiarism of more than 5-6 research reports in 24 hours. The attached file shows the message that pops up frequently. The deadlines for submission of students' reports are…

    • Jia_Rose
    • 7 mths ago
    • 1reply
    • 429
    • Last replyKat Turnitin TeamTurnitin Official7 mths ago
    • General Q & A
    • Answered
    • Answered
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