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Quickmarks I created are lost
Last spring I created lots of new quickmarks, but now I can't find them. I wonder if it's because I switched to the new upgraded style of Turnitin. Can you tell me how to find/recover my quickmarks?…
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"Quick Submit disabled for this account"?
My user information/account settings is "yes" to "activate quick submit." Yet when I click "quick submit" I get the red message (disabled). Any guidance please?
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Inability to create classes and add assignments
I tried accessing TurnItIn.com (I have used it previously) but couldn't log in with my email and password, so I just used sign in through Google. I then created my classes but couldn't add an…
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Getting Started Questions
Is there somewhere I can go for basic Turnitin questions? I am new to the platform, and I can't figure how to do simple things like: 1) Adding my co-teacher 2) Creating my own rubric - I can do it,…
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Download failed message
Hi Can anyone help, I am trying to download marked assignments but keep getting a download failed messages pop up onscreen. I have restarted my computer,…
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Bulk Download Student Submisisons
HI, With classes migrated to the new standard version of turnitin we can't seem to figure out how to do a bulk download of student submissions that was available with the classic version.…
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Due to inactivity, your session has expired.
Following error appears "Due to inactivity, your session has expired. To continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue"…
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All my classes have become inactive in my Turnitin account
Hello, all my classes have become inactive in my Turnitin account over the weekend. Last week, it worked fine as I was setting up new classes and assignments, however; over the weekend,…
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Feedback When using rubrics
Does turnitin give feedback when students do not earn points based on a rubric? Or does it simply grade the essay based on the rubric?
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Student Portfolio Page
Student submissions appear in Assignments section but not appearing in Student Portfolio Page. Any particular reason? Am I missing something?
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403 error
What do I do about several students who are receiving a 403 error message for multiple days now? They are unable to submit their assignments.
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Unavailable of "Add class button"
The add class button is not available in my turnitin account. how can I solve it ?
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submission of different drafts
Hello, Can someone answer this question please ? I am teaching in an IBDP school where students submit their TOK essay to me. We are supposed to correct first draft of the essay and then the final…
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Using Turn-it-in with Canvas
How do I create an Assignment in Canvas that will synch with Turn-it-in?
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Voice Comments
Is there a firm date for when the voice comment feature will be available again? It is sorely missed.
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How can I start to check plagiarism of my paper?
Dear Sir/Madam I woukd like to check plagiarism of my paper, but do not know how to use turn-it-in. Please tell me where can I use in this app. Thank you so much0 Apinya
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Missing Classes
What could be the possible reasons why all classes disappeared after 24 October 2025? What steps should be taken to recover the missing classes?
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