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“Add Class” Unavailable: Instructor Account Lockout Explained
Hi TEN Community! We've recently received a number of inquiries about the "Add Class" button being unavailable. Here's some info about why this happens and steps to resolve it.…
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AI Writing Detection
Hello everyone, I am seeking insight regarding a case involving AI writing detection results in Turnitin. I have a student whose final submission is showing 100% AI writing detected.…
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How Do I Add a Class?
I'm wondering how to add a class. I cannot see the area to create a class.
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retrieving deleted comments
Hi, I was adding a final comment for a student in the text summary section, and it glitched and all of the comments disappeared! Is there a way to recover them?…
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How do you move a submission between assignments in the new Standard Turnitin UK)?
Functionality was available in the classic version. Where is the functionality in the New standard version?
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Best Practice for Managing Exclusions
Hi, My institution uses the Enhanced Similarity Report integrated with Canvas LMS. My question concerns best practices for managing exclusions on a student's report.…
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Transferring a class
Hello, We have two Turnitin accounts, is it possible to transfer live classes from one account to another? Many thanks.
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Unsubmit an incomplete Peer Mark?
Is there a way as an instructor to unsubmit an incomplete Peer Mark? I needed to extend a deadline for Peer Marks, which I did, but now students cannot access their incomplete Peer Marks. Any ideas?
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How to identify the submission ID for the source file in the repository?
Hello everyone! How to identify the submission ID for the source file in the repository? While checking similarity on Turnitin, it displays 99% similarity.…
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Instructor Account link expire
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Course expiry date
Hello Team I Have a course reaches the expiry date on Turnitin and it’s asking to creat a new class, this is will remove all submitted assignments. Is there any other way where I can extend the…
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I need to delete my submission in Turnitin Repository (oid=2727231201)
I need to delete my submission in Turnitin Repository (oid=2727231201) Link is: https://www.turnitin.com/download_format_select.asp?oid=2727231201&fn=Manuscript_Scopus.…
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Add Class not visible
I am unable to add class/assignment as the add class icon not visible .
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ADD CLASS button not visible in instructor's homepage
I am able to login into Turnitin but not able to see the ADD CLASS button on the instructor's homepage. I am able to see only the expired class list Kindly let me know what is to be doe
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retrieve my old data
hello i wanted to retrieve my old data that is mistakenly deleted by me. could u plz help me
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Blackboard LTI 1.3 inbox group function into the new standard assessment (TFS)
We are assessing the Blackboard integration into the new Standard assessment and have noticed that the group inbox filter feeding from Blackboard into Turnitin does not seem to be available in the…
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I have no 'add class' green button
I have a paid for account and I cannot add any classes. There is no green add class button to add a class anywhere. I have had turnitin for years and this has never happened before.
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Troubleshooting Creating New Assignment
I created a new assignment for one of my classes, but the assignment doesn't then appear for the class. Never happened before. Any suggestions? Thank you.
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How to permanently delete a file
Hi, I want to permanently delete a file so it doesn’t remain in the standard paper repository or appear in other similarity searches. I already used the “permanently delete” option in the assignment…
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similarity report
One of my instructors got a message that he will not be limited to how many submissions he can have that are not being stored in the repository. He wants to be able to have students submit a paper…
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Unable to view student submissions
I am trying to open my students submissions and the wheel just keeps spinning. I have tried closing out of the app and logging out, but nothing is helping. How can I get this fixed?
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