No Readability Level

I have run a number of authorship reports for docx. submissions and have noticed that there's no readability for the assignments! Does anyone have an explanation for why Turnitin is not able to pick…

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Submissions by Group User

Hi, just wanted to check if there is a workaround available for using the tool for individual submissions made by Group User? The tool can locate the paper but can't find comparison files based on…

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Error message - report not opening

I am having an issue opening reports once created. I am getting an error message saying saying ‘Hmm .. we couldn’t find that ...Please check to make sure you've entered the correct URL'.…

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Investigation recommended vs not recommended.

On what data is the investigation "recommended" "not recommended" labels determined? Trying to make sense of all the data and not seeing why some come up as one and not the other.

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Filenames missing from report

Filenames not appearing in the generated report- the details etc are included, the files are found, but the report does not include the file name- the items are listed as either blank or "null".…

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Similarity score and % in quotes

I've got a report with 0% Turnitin similarity score but according to the Authorship Report 12% in quotes. However there are only 2 words in quotes and the word count is 2363.…

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Draft submissions

The Turnitin paper ID for the Investigation File excludes any drafts for that particular assignment in the report. Therefore, if I am interested in viewing the drafts of the Investigation file,…

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Side bar for individual reports

there used to be a side bar for each submission providing a summary of author details, paper size, images etc. It is no longer there or is there a button I can press to get it back.

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Oops! Something went wrong

For one particular student, using different Turnitin Submission numbers I keep getting the Oops message. What could be the explanation please?

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Report Not Downloading

I cannot download a report I need to send to someone as a PDF. It is a lengthy report.

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This is not an 'issue' - I just need advice please - is it possible to add more work AFTER the report has been done? Thanks

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Sentence types display

For some reports I am only able to view the numbers and others I can view the graphic display.

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Oops message for .docx file

I am getting ooops messages for correct .docx files saying files cannot be processed. Is there another issue?

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