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Error message - report not opening

Error message

I am having an issue opening reports once created. I am getting an error message saying saying ‘Hmm .. we couldn’t find that ...Please check to make sure you've entered the correct URL'. The report has been created and is complete I just can't open it. I have tried different student reports, different browsers and cleared cache. Any ideas? Thanks.

4 replies

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    • Senior Manager, Customer Onboarding APAC
    • Michael_Ryan
    • 4 yrs ago
    • Reported - view

    Thanks for reporting this error ed_integrity . We've forwarded this on to the Support Team to investigate for you and they'll reply via email.
    If anyone else is coming across a similar issue, I encourage you to email tiisupport@turnitin.com, describing what happens when the error occurs and providing the URL of the report in question. This will allow our team to investigate if it is the same issue as above or something different.

    • Eric_Holm
    • 4 yrs ago
    • Reported - view

    Good afternoon, I similarly have a message of 'Oops! Something went wrong' in authorship following the submission of two word files. I have tried to submit these on a couple of occasions with the same outcome. Any advice on this would be appreciated. Thanks, Eric 

      • Senior Manager, Customer Onboarding APAC
      • Michael_Ryan
      • 4 yrs ago
      • Reported - view

      Thanks Eric_Holm - please send an email to tiisupport@turnitin.com including any information or screenshots as they have the adequate permissions to investigate this for you. Does the report generate at all? If so, please include the URL of the report in your email to them.

      • Eric_Holm
      • 4 yrs ago
      • Reported - view

      Michael Ryan Many thanks Michael, I have taken your advice and followed up via email. Much appreciated. Eric

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Content aside

  • Status Answered
  • 4 yrs agoLast active
  • 4Replies
  • 26Views
  • 3 Following