LauraDean Hi Laura - ok, a couple of different things might be happening. Apparently there is a known issue for this and they recommend that you raise a support ticket, which you seem to have already done. Do you have a reference # you can share?

Another suggestion that came up is that sometimes with shared QuickMarks, if others are editing the QuickMarks set, they may still appear on past documents, but not in the QuickMark set itself. It does sound as if you might be experiencing the first issue. 

Best of luck to you in getting this resolved quickly.

LauraDean Yes; I have had ongoing problems since Fall 2023.  At first, numerous of my QuickMarks in a set would not show up at all, and I was typing repetitious comments due to that problem.  That took numerous emails and weeks to resolve (and not fully resolved, even now, but I can get by).  Now, this semester, I can see most of my QMs, but I cannot see their text when I add one to a paper, and cannot see the text in the manager.  So, I cannot check to see if they are exactly what I want to say as assignments, submissions, and my needs evolve. I cannot check to see if links to extra help that I include in the QMs are still active, and I am not sure if my students can see the text of the QMs.  My impression is that Turnitin QMs are becoming increasingly buggy, that a proper fix has not been implemented, and that the tech support people are overwhelmed due to understaffing.  Perhaps all TII's resources are going to the AI detection, a badly needed capability, but Feedback Studio is now frail and and decreasingly useful.

Peter Concannon I have checked with our product managers and this is a known issue and a fix is due to be released very soon. I hope this will resolve the issue for you.

Karen Smith thanks so much. I appreciate the attention. Whatever has been going on with GradeMark this academic year, it appears the system is getting rickety. 

Peter Concannon You're welcome. The update should happen this week 

Justin Medved Unfortunately the answer is yes, and we are aware of an issue in Feedback Studio that is affecting the visibility of QuickMarks. This issue is a high priority for us, and our team is actively working on a resolution. We expect to release a fix within the next week. For updates, please check our release notes page regularly.

Karen Smith thank you for this update. I am the administrator for a Turnitin account and have 3 users reporting this issue in recent days. It's baffling because we can export the QMs and the descriptions are there but in Feedback Studio only the titles are visible. If I import the same QMs to my own account. I can get the descriptions to display sometimes.

Our impacted academic colleagues are quite rightly angry at this issue in peak marking periods. 

Andrew Jaffrey Completely understand. I was told yesterday afternoon that it has been fixed. I've been waiting on the official word before posting here, but someone in another post said it was fixed for them so give it another try?