JILL ANN DENHAM I need to put two windows side by side and transfer grades from one window to another so full screen isnt an option. Plus, I like to see how many papers I have left to grade. It's hard to know who this change was supposed to serve.

Roslynn Pryor I have spoken to our product manager and she said that you should create a ticket with support for the two issues you mentioned earlier. Email tiisupport@turnitin.com and share screenshots of the issues as possible.

Karen Smith 

Further explanation of the alphabetical issue:

• No longer are students displayed by last name. They're displayed by first name now. 
• No longer are students organized/alphabetized by last name in the cases in which students have 3 names (which is literally 1/3 to 1/2 of my classes).
• Students with the same last names are not then correctly alphabetized by first name as well. 

This is a nightmare. Please put the alphabetization back to the way it was/the way it is on the Students tab. 

Karen, I'll open a ticket after I get my 3Q grades finished and submitted. Where do I go to do that? 

Roslynn Pryor Email tiisupport@turnitin.com - outline as you did above and share screenshots if that would help to illustrate the issue.

Roslynn Pryor If you click on the word "Author" it will reorganize the names by last name!

Sheila Wille But it's not their actual last name, in all cases. I have many students with 3 names, and it only alphabetizes by the last word that appears, even though they go by the second name (the first last name). Does that make sense? When it was organized by last name first, we didn't have this problem. Now the roster is all out of whack, which just keeps adding more time and tedium to the process. 

Roslynn Pryor Totally. I am having the same issue, just I have less of those students with two last names. I'm so sorry this is happening! It's very upsetting when that which was already difficult gets harder unexpectedly.

And the @ function in this chat doesn't work.

Sheila Wille Are the students dis-enrolling themselves or is this just happening randomly? If it is the latter, you should email tiisupport@turnitin.com to figure out what is happening. If it is the former, let me know and I'll check in with some people to see if there's a workaround.

Karen Smith Two students came looking for letters and I went to look at the papers, which were missing, and they told me that they disenrolled themselves at that time. That's the evidence I have that it's not random.

Sheila Wille Here are the help notes I've located on this topic: https://supportcenter.turnitin.com/s/article/How-can-I-access-an-old-submission

Roslynn Pryor I believe the only thing you can do is to click on "Author" to change the alphabetical - I don't believe that will help with your students with hyphenated last names, unfortunately.