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Paper shows similarity for permanently deleted previous versions

Hi, after my requests were approved for paper versions deletion from the standard repository, a new submission shows 100 % similarity (while choosing no repository) and 10 % similarity (while choosing standard repository). Any idea, how it can be this way?|

9 replies

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    • Customer Engagement Specialist, Turnitin
    • Gill_Rowell
    • 1 yr ago
    • Reported - view

    Ashish Agrawal This sounds rather strange! I suggest you ask our Support team to take a look at it for you. Please email the details to them at tiisupport@turnitin.com.

      • Ashish_Agrawal
      • 1 yr ago
      • Reported - view

      Gill Rowell Thanks for the reply. I will email the issue to support team.

      I would like to add,

      After my requests were approved by admin for permanent deletion of five versions of same manuscript from the standard repository, a new submission shows 100 % similarity (while choosing no repository). 100 % of the sources arise from previous five submissions (presumed deleted) only. 

      I think the reason is that immediately after putting requests for permanent deletion and before getting approval of requests from admin, I changed settings to "Submit Papers to No Repository". 

      I came to know that as per Turnitin Help Section: "If the assignment settings were changed to No Repository after submission, the settings need to be restored to Standard Paper Repository to complete a paper deletion request."

      It seems because of my settings those papers have actually not been deleted. And are being considered in similarity check.

      What should be done in this situation. 

      • Prof_Shweta_Jha
      • 11 mths ago
      • Reported - view

      Ashish Agrawal Does it got resolved? I am facing a similar issue.

      • Senior Teaching & Learning Innovations Specialist
      • Karen_Turnitin
      • 11 mths ago
      • Reported - view

      Shweta Please email the details to them at tiisupport@turnitin.com.

      • Ashish_Agrawal
      • 11 mths ago
      • Reported - view

      Shweta Please contact Institute/Organization Turnitin Administrator. In my case, I followed admin's instructions & it was resolved. Admin identifies all the relevant files from Turnitin database and delete them for good.

      Hope this helps

      • Prof_Shweta_Jha
      • 11 mths ago
      • Reported - view

      Karen Smith Thank You Karen, it got resolved.

      • Prof_Shweta_Jha
      • 11 mths ago
      • Reported - view

      Ashish Agrawal Yes, I was already in contact with them. It got resolved. Thank You, Ashish.

      • baseer
      • 11 mths ago
      • Reported - view

      Shweta how it resolved ? I have the same issue but in my case i was checking in draft asignment and it was show 20% i reduced it on multiple atempts to 15% but when i tried on last time it was showing 100% and was showing complityly diffrent university i have all proofs that its my work also digital recipte of every  submission i also contact turnitin and they told me to contact universty which appears in similarty but i dont know who should i contact. 

      • Prof_Shweta_Jha
      • 11 mths ago
      • Reported - view

      baseer In my case, it was showing my school only. I flagged it to the system administrator of my school, and he further raised it to Turnitin support. It took time, but it was resolved.

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  • 11 mths agoLast active
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