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Hi! If you're using SimCheck, Turnitin Similarity, or Turnitin Originality, there's a paper lookup tool for paper deletions. The Admin level privileges allow deleting a paper permanently and it'll happen immediately. Here's the guide for more information.
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Yulia Danyliuk Hi. Thank you for replying.
I have requested for the deletion from the administration of my university. They have emailed to Turnitin and it's almost 10 days past, but the paper hasn't deleted from the repository.
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Muhammad Imran hi! I see, if Admins are doing paper deletions not with the help of a lookup tool, it may take longer. I'd suggest getting in touch with our Support team via tiisupport@turnitin.com to find out more about the request your Administrator made.
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Yulia Danyliuk Hi. Actually the admins have sent several emails on the mentioned email address but Turnitin isn't updating. Indeed, It is unfortunate to see the slow system of turnitin for paper deletion.
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Muhammad Imran what institution are you working at? I may try to put you in touch with your dedicated account manager.
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Yulia Danyliuk my institution name is National University of Sciences and Technology (NUST), Pakistan and Turnitin sevice Provider is Hugher Education Commission (HEC), Pakistan.
There is this ma'am name Meenakshi who replied for confirmation of deletion from Turnitin Technical Support. It would be great if you can convey my request to this Ma'am for documents deletion.
Regards
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Yulia Danyliuk Sorry it was Higher Education Commission (HEC) Pakistan.
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Muhammad Imran thank you for the details provided, I'll pass on your request to Meenakshi.
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Yulia Danyliuk Thank you for your kind help.
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Yulia Danyliuk Hello Ma'am, Can you please share, how to use paper lookup tool. My administrator are not able to find this option in their account. Please share a screenshot of user interface. Link shared by you does not show exact location of "paper lookup". Thanks in advance
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Hi @Prashant Surana, no problem, here's the screenshot captured from the Turnitin Similarity web-based app.
If your institution is using Turnitin Feedback Studio, then paper deletions should be made following the steps listed in these guidelines.
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