How much time Turnitin normally takes to remove a document from its repository?

Muhammad_Imran
2 yrs ago
33replies

- Associate Product Marketing Manager
- Yuliadanyliuk
- 2 yrs ago
- Reported - view
Hi! If you're using SimCheck, Turnitin Similarity, or Turnitin Originality, there's a paper lookup tool for paper deletions. The Admin level privileges allow deleting a paper permanently and it'll happen immediately. Here's the guide for more information.
- Muhammad_Imran
  
  2 yrs ago
  
  Reported - view
  Yulia Danyliuk Hi. Thank you for replying.
  
  I have requested for the deletion from the administration of my university. They have emailed to Turnitin and it's almost 10 days past, but the paper hasn't deleted from the repository.
- Associate Product Marketing Manager
  
  Yuliadanyliuk
  
  2 yrs ago
  
  Reported - view
  Muhammad Imran hi! I see, if Admins are doing paper deletions not with the help of a lookup tool, it may take longer. I'd suggest getting in touch with our Support team via tiisupport@turnitin.com to find out more about the request your Administrator made.
- Muhammad_Imran
  
  2 yrs ago
  
  Reported - view
  Yulia Danyliuk Hi. Actually the admins have sent several emails on the mentioned email address but Turnitin isn't updating. Indeed, It is unfortunate to see the slow system of turnitin for paper deletion.
- Associate Product Marketing Manager
  
  Yuliadanyliuk
  
  2 yrs ago
  
  Reported - view
  Muhammad Imran what institution are you working at? I may try to put you in touch with your dedicated account manager.
- Muhammad_Imran
  
  2 yrs ago
  
  Reported - view
  Yulia Danyliuk my institution name is National University of Sciences and Technology (NUST), Pakistan and Turnitin sevice Provider is Hugher Education Commission (HEC), Pakistan.
  
  There is this ma'am name Meenakshi who replied for confirmation of deletion from Turnitin Technical Support. It would be great if you can convey my request to this Ma'am for documents deletion.
  
  Regards
- Muhammad_Imran
  
  2 yrs ago
  
  Reported - view
  Yulia Danyliuk Sorry it was Higher Education Commission (HEC) Pakistan.
- Associate Product Marketing Manager
  
  Yuliadanyliuk
  
  2 yrs ago
  
  Reported - view
  Muhammad Imran thank you for the details provided, I'll pass on your request to Meenakshi.
- Muhammad_Imran
  
  2 yrs ago
  
  Reported - view
  Yulia Danyliuk Thank you for your kind help.
- Nad_Nad
  
  1 yr ago
  
  Reported - view
  Yulia Danyliuk
  
  Hello , please i need some help.
  
  when I used the first time Turnitin, in setup I chose standard repository not no repository and I checked my papers which showed 15% similarity index and again I checked it and the similarity index showed 100 percent.
  My papers are now added to the repository, and I also deleted the class and Assignment, so our administrator could not delete them. Please tell me how to delete my paper from turnitin repository..
  
  Thank you.
- Prashant_Surana
- 2 yrs ago
- Reported - view
Yulia Danyliuk Hello Ma'am, Can you please share, how to use paper lookup tool. My administrator are not able to find this option in their account. Please share a screenshot of user interface. Link shared by you does not show exact location of "paper lookup". Thanks in advance
- Associate Product Marketing Manager
  
  Yuliadanyliuk
  
  2 yrs ago
  
  Reported - view
  Hi @Prashant Surana, no problem, here's the screenshot captured from the Turnitin Similarity web-based app. If your institution is using Turnitin Feedback Studio, then paper deletions should be made following the steps listed in these guidelines.
- Aftab_Ali_Samejo
- 1 yr ago
- Reported - view
Yulia Danyliuk Actually I want to restore all the deleted papers from my inbox so that I can request my administrator to delete them permanently from the database. I raised the case yesterday from the help desk bar I want to know how many days it will take to restore all the deleted data.
- Aftab_Ali_Samejo
- 1 yr ago
- Reported - view
Yulia Danyliuk my university administrator also emailed Turnitin to remove all the data from my class id. My institution name is "Benazir Bhutto Shaheed University of Technology and skill development" and Turnitin sevice Provider is "Higher Education Commission (HEC), Pakistan". I want to know how many days I have to wait because I urgently need these papers
- Customer Engagement Specialist, Turnitin
  
  Gill_Rowell
  
  1 yr ago
  
  Reported - view
  Aftab Ali Samejo The Support team is very busy at the moment and will focus their attention on any issues which are impacting the whole institution. They will take a look at your case as soon as they are able. Thank you for your patience.
- 213_028_Novita_Kristiana
  
  1 yr ago
  
  Reported - view
  Gill Rowell I have the same problem, can my paper delete from repository?
- Aftab_Ali_Samejo
- 1 yr ago
- Reported - view
Gill Rowell actually I have requested the team to restore all the deleted papers to my class id. They just have to restore so that I can request our administrator to permanently delete it from the database. Please do it as early as possible as I need urgently.
- Aftab_Ali_Samejo
- 1 yr ago
- Reported - view
Gill Rowell Yulia Danyliuk

I have checked the plagiarism of the same paper multiple times and deleted the previous one. My papers are now added to the repository, and I also deleted the paper from my inbox as well, so our administrator could not delete them. that's why I raised a case request from the help bar menu to restore all the deleted papers to my inbox so that I can request my administrator to delete them permanently. Please restore them as early as possible I will be thankful to you
- Customer Engagement Specialist, Turnitin
  
  Gill_Rowell
  
  1 yr ago
  
  Reported - view
  Aftab Ali Samejo If you have a case raised with Support they will get to this as soon as they can. Unfortunately they are extremely busy at the moment,
- MICROBIOLOGY_immunolog
- 11 mths ago
- Reported - view
Sir My file is submitted to the reprosiitry and now the university administrator account email to HEC to delete it. Sir how much time hec take it to delete the file because i need it Urgently
- MICROBIOLOGY_immunolog
  
  11 mths ago
  
  Reported - view
  MICROBIOLOGY & immunology
- MICROBIOLOGY_immunolog
- 11 mths ago
- Reported - view
Not yet deleted please look at that
- MICROBIOLOGY_immunolog
  
  11 mths ago
  
  Reported - view
  Aftab Ali Samejo Gill Rowell Gill Rowell Yulia Danyliuk
- MICROBIOLOGY_immunolog
- 11 mths ago
- Reported - view
Yulia Danyliuk
- Associate Product Marketing Manager
  
  Yuliadanyliuk
  
  11 mths ago
  
  Reported - view
  MICROBIOLOGY & immunology Hi and thanks for reaching out. Your request could be handled by our Support Team only, so my advice would be to either contact them again via this email address tiisupport@turnitin.com or get in touch with your dedicated account manager to flag this issue.