Michael Ryan's Profile - Turnitin Educator Network

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Re: Error Message when uploading to My Reports
@iona. scheepstra Hi Iona, I'm tracking your Support ticket and have alerted the Turnitin account manager for your institution as well. The team is actively working on this issue as a high priority.
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 2 yrs ago
- General Q & A
- Reported - view
Re: Submissions by Group User
Ah OK, I see! In this case, because the work is submitted to a group, the submission is linked to "Group User" rather than the student name and therefore Authorship will not connect this group…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 3 yrs ago
- Authorship Q & A
- Reported - view
Re: Submissions by Group User
OK thank you @ed_integrity . When a student submits to a group assignment in Canvas, Canvas creates a new pseudo-student called Group User. The Group User IDs are unique,…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 3 yrs ago
- Authorship Q & A
- Reported - view
Re: Submissions by Group User
Hi @ed_integrity - can I confirm which LMS your submissions are made to? Is it Canvas?
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 3 yrs ago
- Authorship Q & A
- Reported - view
Re: Open Call to Improve Feedback Studio.
@Dora Jimela Kialo I also recommend the following resource: "Setting reasonable expectations for the Turnitin Similarity Score"…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 3 yrs ago
- Feature Request
- Reported - view
Re: Open Call to Improve Feedback Studio.
Hi @Dora Jimela , thanks for reaching out. It is important to remember that the Turnitin Similarity Score represents the percentage of your students’ writing that is similar to something found on…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 3 yrs ago
- Feature Request
- Reported - view
Re: Error Message when uploading to My Reports
Hi @ehagen I suggest sending an email to our Support team tiisupport@turnitin.com as you will be able to discuss confidential details that you should not mention on this forum.…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 3 yrs ago
- 1
- General Q & A
- Reported - view
Re: Hidden text
@Sheona Thomson I will reach out to you directly via email - it may help to share the file or report URL with us so the engineering team can take a look and provide an answer (and we don't want to…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 4 yrs ago
- Authorship Q & A
- Reported - view
Re: Hidden text
@Aysen you should now be able to see the Document Flags (hidden text and character replacement) in the document viewer when accessed via Authorship. The red highlights will show on the screen when…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 4 yrs ago
- 1
- Authorship Q & A
- Reported - view
Re: Hidden text
@Aysen Yes, Document Flags is a new feature that has been added to Feedback Studio overnight - this will surface hidden text and character replacement to instructors using Feedback Studio.…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 4 yrs ago
- Authorship Q & A
- Reported - view
Re: Hidden text
@Aysen I am following this up with the product owners for you. Hidden Text (white text on a white background) should display as red text surrounded by a red box,…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 4 yrs ago
- Authorship Q & A
- Reported - view
Re: Investigation recommended vs not recommended.
It might be worth ignoring the recommended/not recommended labels and just consider if the data included in the report contains indications that the student has contract cheated.…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 4 yrs ago
- Authorship Q & A
- Reported - view
Re: Investigation recommended vs not recommended.
Hi @Dwaldron - sorry for the delayed response, I've been waiting to confirm an answer for you. The recommendation is based on our prediction algorithm which is trained off of hundreds of linguistic…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 4 yrs ago
- Authorship Q & A
- Reported - view
Re: Error message - report not opening
Thanks @Eric_Holm - please send an email to tiisupport@turnitin.com including any information or screenshots as they have the adequate permissions to investigate this for you.…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 4 yrs ago
- Authorship Q & A
- Reported - view
Re: Filenames missing from report
Hi @Greg Preston My apologies - this issue should now be resolved. You may need to regenerate the particular report that was missing filenames. If the issue is still present after regeneration,…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 4 yrs ago
- Authorship Q & A
- Reported - view
Re: Error message - report not opening
Thanks for reporting this error @ed_integrity . We've forwarded this on to the Support Team to investigate for you and they'll reply via email. If anyone else is coming across a similar issue,…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- 1
- Authorship Q & A
- Reported - view
Re: Filenames missing from report
Hi @Greg Preston - thank you for letting me know. I have already reported this issue to the team as it was also reported to me earlier today by @Aysen Mustafa .…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- Authorship Q & A
- Reported - view
Re: Similarity score and % in quotes
For anyone following along! We were able to uncover that the document in question contained a large section of text that was randomly indented. Turnitin identifies quoted materials as text within "…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- 1
- Authorship Q & A
- Reported - view
Re: Similarity score and % in quotes
Hi @Aysen Mustafa, hopefully I can add some further insight here. The '% in Quotes' score indicates how much of the document is within quotation marks or block quotes.…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- 1
- Authorship Q & A
- Reported - view
Re: Side bar for individual reports
Hi @Aysen , you should now see the side panel is back for any documents that you open via an Authorship report. Thank you for your patience.
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- Authorship Q & A
- Reported - view
Re: Oops! Something went wrong
Hi @Aysen - the Support team will be able to investigate this for you if you can provide them with one or more of the Paper IDs that are resulting in the error message.…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- Authorship Q & A
- Reported - view
Re: Side bar for individual reports
Hi @Aysen , absolutely! The side panel is supposed to appear for every document. The team is working to rectify this issue and are aiming for a fix this week.
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- Authorship Q & A
- Reported - view
Re: Report Not Downloading
Hi @shenriks , Our Support team will need to look into this for you. Can you please email tiisupport@turnitin.com and include in your email the URL of the report that you are trying to download.
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- Authorship Q & A
- Reported - view
Re: Side bar for individual reports
Hi @Aysen , I am following up on this for you - I have the same issue in my account.
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- Authorship Q & A
- Reported - view
Re: Deleting a file from Turnitin repository
Hi @Wael Salah - you can have papers removed from the repository, however only the Turnitin Administrator at your institution can make this request. Please refer to this link for detailed…
- Senior Manager, Customer Onboarding APAC
- Michael_Ryan
- 5 yrs ago
- General Q & A
- Reported - view

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Profile

Michael Ryan

Re: Error Message when uploading to My Reports

Re: Submissions by Group User

Re: Submissions by Group User

Re: Submissions by Group User

Re: Open Call to Improve Feedback Studio.

Re: Open Call to Improve Feedback Studio.

Re: Error Message when uploading to My Reports

Re: Hidden text

Re: Hidden text

Re: Hidden text

Re: Hidden text

Re: Investigation recommended vs not recommended.

Re: Investigation recommended vs not recommended.

Re: Error message - report not opening

Re: Filenames missing from report

Re: Error message - report not opening

Re: Filenames missing from report

Re: Similarity score and % in quotes

Re: Similarity score and % in quotes

Re: Side bar for individual reports

Re: Oops! Something went wrong

Re: Side bar for individual reports

Re: Report Not Downloading

Re: Side bar for individual reports

Re: Deleting a file from Turnitin repository

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