Loss of instructor accounts on my administrator account
The school administrator deleted the Turnitin account admin, but I am also an administrator for teachers. We changed our domain address, and I lost the email account I used for administration, lyceumkennedy@lyceumkennedy.
The administrator added me with my new email address, library@kennedyinternational.org, and the new domain.
I sent all the teacher accounts in CSV format in order to recover the accounts, but I cannot add them to my account.
2 replies
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Hello, and apologies for the delayed response,
The Turnitin Educator Network (TEN) is Turnitin’s official online community where educators connect, share insights, and exchange best practices.
For cases like this, we recommend reaching out to our Support team directly by opening a new ticket through our Support Center. They’ll be able to look into this further and provide the best possible guidance.
- Kat, Turnitin Team