Some Quick Marks not loading
My Turnitin QuickMarks are not consistently loading. This happens from time to time, and today I've just had enough! Please see this video for a demonstration of the problem: https://hcc.instructuremedia.com/embed/99d6d45c-af2b-4032-8dfd-f88fa0f8b28e. The only thing I can do is to reload the essay, and I often have to reload it two or three times or close the entire assignment and reopen it. I have been working on this for four hours and not gotten through even one class, which should have taken only about an hour.
I suspect that I am one of the biggest users of Turnitin on my campus (maybe even at my whole college), and I have had enough. Last time I submitted a ticket (just last month), I didn’t even get a response for THREE WEEKS, by which time I had given up and found an alternative. Since Turnitin rarely works the way it’s supposed to and offers no assistance to faculty or students, I am going to find a better alternative next semester.
10 replies
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This has been happening to me too for a few weeks now. I thought I'd found a solution by moving from Firefox to Chrome, but this week has been just as bad on Chrome. It's absolutely exhausting. Now that the app version is completely useless, I'd hoped I could rely on the desktop version. I've been a heavy user of Turnitin for many years, but it has become so time consuming to deal with this year.
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Hi Jana Bielecki & Scott Hill - I just did receive the notification for these messages so I apologize for not responding sooner. This is not my area of expertise, but I have asked a couple of people who are more likely to know, so I will circle back once I have an answer, or the usual moderator returns after the weekend and will likely respond.
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HI Jana Bielecki & Scott Hill -- I heard back from the product manager and apparently this is a known issue that has a solution mapped out and is in process at the moment. Unfortunately she did not have an ETA for completion, but if I hear anything more concrete, I will let you know.
A couple people I spoke to said that they also had the issue, but that they either refreshed or restarted the program with some success. Hopefully a solution will present itself before long. -
I've been experiencing this all year and have requested tech help three times since August. All I get is "we're working on it" responses.
Reloading does not help, nor does restarting or clearing my cache.
Super frustrating in such a high cost product.
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This is happening to me also. I am beyond frustrated as it is taking twice a long to grade.
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I need to check this, but it may be that it only happens when I am grading at school, not at home. I am wondering if it has something to do with our network now.