Due to inactivity, your session has expired.
Following error appears
"Due to inactivity, your session has expired. To continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue"
Using Turnitin as part of a LTI 1.3 into our VLE
Have you seen this error appear. The user has cleared their cache on the browser but still the error appears and wants to use their specific browser and not change browsers
1 reply
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Hi there,
If you’ve already tried clearing your browser cache, you can try these additional troubleshooting steps:
Fully close the browser window or tab and re‑open the assignment.
Try using a different browser.
For more information, you can visit this article: Error message: "Due to inactivity, your session has expired"
We also recommend reaching out to our Support team directly by opening a new ticket through our Support Center. They’ll be able to look into this further and provide the best possible guidance.
- Kat, Turnitin Team