Hello Upadhyay, 

Thanks for reaching out! TEN is our online community for discussing all things Turnitin, but for account-specific issues like creating a class, the Turnitin Support team is the best place to get help. You can contact them here: Turnitin Help Center.

I hope that helps! Feel free to reach out if you need anything else. 

- Kat, Turnitin Team 
 

Upadhyay Poonam andMrs. Conley -

Thanks for reaching out!

In addition to the idea thatKat Turnitin Team offered above, I also wanted to include support around finding the "Add Class" button. We posted this information on our homepage thread this week: 

We've recently received a number of inquiries about the "Add Class" button being unavailable. Here's some info about why this happens and steps to resolve it. 

 If an instructor user has not been accessed Turnitin within the previous 6 month period, for security and data privacy purposes, the password will expire and the instructor users' access to the institution's Turnitin account(s) will become locked.  

 To regain access the Instructor user will need to reset their password and the Administrator of the account(s) will need to manually unlock the instructor via the instructor management list. 

Upon successful login, if access to the institution's Turnitin account(s) has not been manually unlocked the instructor may see the following:

For instructors with active classes ' You have been locked out of the account, please contact your account administrator'.

For instructors with no active classes, the above message will not be displayed, however, the ‘Add Class’ button will not be available whilst the account remains locked.
 

Please note: Administrators also have the ability to manually lock an instructor's access to the account, and the same notifications will be displayed.

Hope this helps!

- Audrey, Turnitin Team