Hi TEN Community!

We've recently received a number of inquiries about the "Add Class" button being unavailable. Here's some info about why this happens and steps to resolve it. 

If an instructor user has not been accessed Turnitin within the previous 6 month period, for security and data privacy purposes, the password will expire and the instructor users' access to the institution's Turnitin account(s) will become locked.  

To regain access the Instructor user will need to reset their password and the Administrator of the account(s) will need to manually unlock the instructor via the instructor management list. 

Upon successful login, if access to the institution's Turnitin account(s) has not been manually unlocked the instructor may see the following:

For instructors with active classes ' You have been locked out of the account, please contact your account administrator'.

For instructors with no active classes, the above message will not be displayed, however, the ‘Add Class’ button will not be available whilst the account remains locked.
 

Please note: Administrators also have the ability to manually lock an instructor's access to the account, and the same notifications will be displayed.

If you have any thoughts or questions, feel free to leave a comment below — we’d love to hear from you!