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AI Detection unavailable

When uploading student draft dissertations I am getting an "AI Detection unavailable" message.

It's working on shorter documents.

Any ideas why the AI report is not generating?

3 replies

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    • Senior Teaching & Learning Innovations Specialist
    • Karen_Turnitin
    • 6 mths ago
    • Reported - view

    Hi 
    If length isn't the issue, it may be one of the reasons listed here in these help notes.

      • Jonathan_Micallef
      • 6 mths ago
      • Reported - view

       Thank you - it's strange sometimes it's cutting the 15,000 word limit close (I hope this limit is raised soon, as it's a pain having to divide a thesis or dissertation into two documents in order to check for AI). But in these cases I was referring to all these points in help notes seem to be covered. The only issue I did not check, is that whilst the document is written in English I do not know if the language format on the document has been set  to English would this make a difference? 

      • Senior Teaching & Learning Innovations Specialist
      • Karen_Turnitin
      • 6 mths ago
      • Reported - view

       The technology recognizes the support language. It may be best to raise a support ticket for this issue. 

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Content aside

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