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Restore Inbox reports from 'Quick Submit'

Hi, I have mistakenly deleted reports from inbox of Quick Submit tab, I have raised a ticket but yet not get any response, can you help me to resolve the ticket (Case #22196320) to restore files back into inbox so i can delete them properly from the database with help of admin as the reports saved in repository. Please this urgent, i need to submit that documents somewhere.  Thanks

4 replies

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    • Senior Teaching & Learning Innovations Specialist
    • Karen_Turnitin
    • 1 yr ago
    • Reported - view

    Hi Suhni Abbasi
    I believe you (or the admin for the account) can handle this yourself. Follow the directions on this video

    I believe what you are looking for is at the 2:00 mark.

    • Suhni_Abbasi
    • 1 yr ago
    • Reported - view

    Thankyou Karen, But i have contacted with admin they told me that we don't have received any kind of deletion request so they recover them. As i know the problem is at my end, i have remove the files from inbox, only Turnitin team can restore them into my inbox. I will be thankful if you can help me in this regard. 

     

     

      • Senior Teaching & Learning Innovations Specialist
      • Karen_Turnitin
      • 1 yr ago
      • Reported - view

      Suhni Abbasi I understand. The best thing to do is raise a support ticket for this issue by using this online form.

    • Suhni_Abbasi
    • 1 yr ago
    • Reported - view

    Okay thankyou 

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