I am getting a 0% score for similarity reports in turnitin studio (once I exclude a 100% match to a previous submission of the same file through teams) for content which I know has matches as I have already submitted it to teams using the turnitin plug-in which it highlighted a similarity of 19%. Why are the matches not showing in the studio? I have not set any exclusions in settings and the files are word docs so a supported file type.