Inability to create classes and add assignments
I tried accessing TurnItIn.com (I have used it previously) but couldn't log in with my email and password, so I just used sign in through Google. I then created my classes but couldn't add an assignment - there was no way to do it. Then I found a message on the website that explained if I hadn't used my account in the last 6 months, I needed to reset my password and the Administrator of the account will need to manually unlock the instructor via the instructor management list. So, I logged out and reset my password, but the classes I had just set up are not showing up. So, I guess I need to create the classes again, but I have no access to that. Who would be the administrator to unlock the instructor?
1 reply
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Hi! Thanks for reaching out,
We know this question comes up often, so we’ve put together an explanation that should help. You can find the details here: “Add Class” Unavailable: Instructor Account Lockout Explained. To resolve the issue, please reach out to your institution’s Turnitin administrator.
Hope you find this information helpful!
- Kat, Turnitin Team