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Oops message for .docx file

I am getting ooops messages for correct .docx files saying files cannot be processed. Is there another issue?

3 replies

null
    • Professional Services Consultant
    • Alistair_Clamp
    • 5 yrs agoMon, January 20, 2020 at 9:55 AM UTC
    • Reported - view

    Hello,
    docx files need to contain at least 500 characters and be 100mb in size. If the documents meet these criteria but you are still getting error messages please email me (aclamp@turnitin.com) directly so I can investigate further.
    Regards
    Alistair Clamp

      • Director of Learning, Online Eucation Services
      • dRobbie
      • 5 yrs agoMon, January 20, 2020 at 11:07 PM UTC
      • Reported - view

      Alistair Clamp The submission is about 1000 words. Do you really mean 110mb as  typical .docx file as about 50kB?

      • Professional Services Consultant
      • Alistair_Clamp
      • 5 yrs agoTue, January 21, 2020 at 8:50 AM UTC
      • Reported - view

      dRobbie sorry, I meant 100MB.

Content aside

  • Status Answered
  • 5 yrs agoTue, January 21, 2020 at 8:50 AM UTCLast active
  • 3Replies
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