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Missing Classes

What could be the possible reasons why all classes disappeared after 24 October 2025?
What steps should be taken to recover the missing classes?

1 reply

null
    • Online Community Manager
    • kat_turnitin
    • 4 days ago
    • Official response
    • Reported - view

    Hello Suhalia, thanks for reaching out! If your classes are no longer visible in Turnitin, there are a few possible reasons:

    • Class expiry: Classes created through an LMS or directly in Turnitin automatically expire after their set end date, usually 12 months after creation. Expired classes become read-only or may no longer appear in your active list.

    • Deleted assignment link: If an LMS assignment link connected to Turnitin was deleted, the associated class may disappear from your instructor view. 

    • Account or license updates: Institutional license changes or updates to your instructor account can also affect class visibility.

    If the classes aren’t expired or linked to a deleted assignment, we recommend reaching out to your Turnitin administrator for further assistance. 

    - Kat, Turnitin Team 

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  • Status Answered
  • 4 days agoLast active
  • 1Replies
  • 5Views
  • 2 Following