Moodle Assignment Similarity Documents Stuck in Queue
Hello All,
We are seeing student Moodle submissions getting stuck in the "Queue" status. We then go down the route of contacting TII support which is a lengthy process of log file collecting etc. Is there a way to restart the submission checking process so address this in a timely fashion? What is the best approach?
Thanks
1 reply
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Hello and thanks for reaching out to us,
The Turnitin Educators Network (TEN) is our official online community where educators connect, share insights, and exchange best practices.
Our Turnitin Support team is best equipped to help resolve this. We know that collecting logs and going through support can take time, and our team is always working hard to improve this experience for everyone. We really appreciate your patience.
In the meantime, let us know if you have any other questions we can help with!
- Kat, Turnitin Team