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Inconsistent AI Detection Results for Two Nearly Identical Submissions
Hi Turnitin Support Team, I’d like to report a possible issue with the AI writing detection results in Turnitin. We have two versions of the same Extended Essay submitted by the same student.…
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How best to determine why AI index is at a high level for an essay
Dear Turnitin, I was surprised to see that a student of mine´s final extended essay is showing a high percentage of AI (48%). Assuming that this is a reliably measured as I can see that your…
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My name is Arelis Rodriguez
I am a graduate student at Liberty University for Mental Health Counseling and am very excited to be part of this great Christian University where God is always first.…
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My assignment and submitted essay won't load
I can't get into an assignment that I created a couple days ago to modify my rubric, and I can't open an essay that has been submitted. I've tried both chrome and safari.
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Students can't log in
I have students who are trying to login and join my class, but they continue to see this 403 error. This has been an ongoing issue since last Wednesday.…
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Cases of higher AI plagiarism detection
Recently, the AI plagiarism report is flagging even original texts, causing immense inconvenience. This highlights a rising event of false positive. Kindly look into the issue.
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False Positives for AI Detection
Our school is experiencing a significant uptick in false positives for AI detection. Is anyone else experiencing this? Are there things that we need to reset in our account? Thanks!
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AI is not Accurate
I provided sentence starters and one-on-one help to a child. I know for a fact that they did not use AI or plagiarize their work, but our school's policy is to submit to turnitin.com.…
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100% AI Turnitin result
As an IB Extended Essay Coordinator at our school, one of my practices is to run student essays through Turnitin at the Second Draft stage in order to get an early feel for where the student’s work…
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AI percentage question
Hello. Occasionally, teachers will see a *% report for AI (see image below). What does this mean? After some initial investigation, it appears that these could be students who have attempted to…
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Getting Started Questions
Is there somewhere I can go for basic Turnitin questions? I am new to the platform, and I can't figure how to do simple things like: 1) Adding my co-teacher 2) Creating my own rubric - I can do it,…
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Batch Printing Required
The feature to download all submitted essays for a class into a Zip file is gone. This was an important feature for archiving, batch printing, and manual grading practices.…
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Download failed message
Hi Can anyone help, I am trying to download marked assignments but keep getting a download failed messages pop up onscreen. I have restarted my computer,…
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Assignment not showing for students
I have students enrolled in my classes, but the assignment I posted is not showing up in their class page. This is happening across all 3 classes. I did find one student who had the assignment…
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Can you restore previous rubrics we created.
They are not visible under "Institutional" or "My rubrics" (starred nor archived). Updates made are no longer consumer friendly. We have to go through hoops to even find something remotely on topic,…
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New UI significantly disrupts and slows workflow
Hi. Just some feedback on the updated UI. It has made leaving in-text feedback extremely cumbersome. Having the quickmark/rubric window open while providing in-text feedback results in the assignment…
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Clarity Feature Request
There needs to be a button that allows students to print their essay before and after the submission date.
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Original writing showing AI Detection
How do we convince students that even if they claim that they have written original work for academic essays and personal statements, it still shows more than 50% AI detection?…
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Allow for multiple administrators on account
I find it very odd that we cannot have multiple administrators on a school account for managing Turnitin. The person that is currently our administrator is out on a family emergency and now we're…
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Top 10 FAQs for Administrators Using Turnitin Clarity: What Every Administrator Should Know
As an administrator, you may have a lot of questions about Turnitin Clarity. Here are the answers you need: What is Turnitin Clarity? Clarity is a Feedback Studio add-on that provides visibility…
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Are you sure you want to Delete this Custom LTI?
As the title says, if someone decides to delete a Turnitin 1.3 (Classic) link from within Blackboard, while they do get this warning popping up; we still get some staff who delete them.…
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You've had your initial Feedback Studio training, what comes next?
This set of newly-updated resources is designed to help educators gain insight into how to help instructors use Feedback Studio to foster writing excellence in students.…
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Loading issue
I have been trying to grade papers since last week. Unfortunately the same issue continuously persists. I'll log into the class and the assignment, but then I get the loading symbol.…
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word count (exclusions)
I do see you have a word count. I am unable to determine whether it excludes title page and ref list as is common in our nursing assignments. Could it be an option for the marker to click to remove…
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