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Standard (new) assignment does not show up in gradebook (no column)
Existing problem: I created a standard (new) assignment, students uploaded their submissions, TA has graded them, but students cannot see the grade or feedback.…
- Confirmed
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Grades not showing up
My instructor informed me that she has graded mt assignment but the grade is not showing up. paul_melkonian@student.uml.edu
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Retrieve Deleted Assignment
I accidentally deleted an assignment that already had submissions. How do I retrieve it?
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Freezing when I click on an assignment
Every time I try to get into an assignment, it is freezing.
- Answered
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Freezing with rolling
I have reported this freezing already, and I was told to clear my cache. It worked for a day, and now it tis freezing again. I cannot access my papers to grade them.
- Answered
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Page keeps freezing
Is there a problem with the Turnitin system? I'm grading in Feedback Studio, and the page keeps freezing as I'm typing comments into QuickMarks. I have to close the window,…
- Answered
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can't access assignments within my classes
I have graded 4 out of 24 submissions of an assignment, but now when I click "view" assignment I get a perpetual loading symbol. My colleagues can get in, but I can't.…
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Zip Upload
As a teacher, I am no longer able to submit a zip folder. Since Google Drive is not working for students, I thought I could bulk submit. This is also no longer an option.
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Google Drive
Students are not able to upload a file from Google Drive. Since they use Chromebooks, they NEED this ability. They have very limited space to download their files into Word docs before uploading them.…
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students cant upload from google drive
Last year this worked and now they can't upload from google drive directly
- Answered
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Student Submissions not visible.
Students have submitted papers (I can see their submission receipts on their computer); however, I cannot see their submissions from my side. In fact, today,…
- Answered
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New Standard Assignment Submitted Numbers Not Showing on Class Page
I just created an assignment using the new assignment mode, and when I look at the assignment on the class home page, the Status column does not show the number of submitted assignments.…
- Fix pending
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AI report
Turnitin has consistently reported 0% AI on students' submitted papers on the last exam. However, there were clearly AI generated essays and parts of essays as verified by other AI detection sites.…
- Answered
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user agreement
For the last month or so I've had to accept the user agreement both when I log on to Turnitin and every time I want to grade an essay. Why?
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Quickmarks not working properly.
See attached This makes grading much more cumbersome than it needs to be. (Takes longer) I can only click to add quick-mark comments. I cannot drag the comments from the sidebar.…
- Answered
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Download report issue
When I download plagiarism report, it is not covering whole area of A4 size paper. It comes in shorter form so it is very difficult to read clearly in printed form.…
- Answered
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Add class button and editing old classes
The add class button no longer shows up on my home page, and the university administrator has no idea how to correct it. Also, I am unable to edit expired classes to extend their expiration dates,…
- Answered
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Access blocked
Our students are receiving an error when they trying to upload from their google Drive. The error message is "Access Blocked. Institution admin. needs to review and configure access.…
- Answered
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New Class button missing
Unable to create a new class as the "add class" button is missing.
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Urgent Support Needed – Turnitin Similarity Index Issue
Subject: I am facing a critical issue with my Turnitin Scholar portal. Each time I check for similarity on the first chapter of my thesis, Turnitin states that the document has been "submitted to…
- Answered
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class has prematurely expired
I incorrectly had March as the course's expiration date, and I need to extend it to May. I followed the instructions for editing it to extend it to May, but it has not renewed the course.…
- Answered
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Downloaded Report Misalignment with Web Version
I would like to report an issue where the downloaded Turnitin report does not fully match the web version. Specifically, some highlighted sections indicating similarities appear misaligned or missing…
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AI report shows 0% but students are stating they use AI
We have been seeing AI reports from Turnitin that state it is 0% AI use but when the faculty use other detectors, it is showing use of AI. When we approach the student and ask them how they completed…
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Turnitin Integrity plug-in bug in Moodle 4.5.2+
The latest Turnitin Integrity plug-in states that it is compatible with Moodle 4.5. However, in testing it appears that there is a conflict with the Dashboard.…
- Answered
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