I Would Love to Talk to a Real Person

What does a blue box and 0% mean next to an assignment?

Can you tell me how I can subscribe to the API

Can you tell me how I can subscribe to the API

Tii now unusable!

Anyone else finding that, since some recent changes, Tii is now basically un-usable? I have a class of ~300 students. In our department, coursework submission is via an internal system that accepts…

After Checking One Time Report from Any Account, Unable to Check Second Time File for Report. Display a Message "This User Already Checked"?

I teach a graduate class and students do group work. How do I get a TurnItIn report for a group paper?

I used to create a "team name" and run it through TII in the same class. However, the message is preventing me from adding a team to my class: "From September 26th,…

Some Quick Marks not loading

My Turnitin QuickMarks are not consistently loading. This happens from time to time, and today I've just had enough! Please see this video for a demonstration of the problem: https://hcc.…

Deleting Student Assigned Reviews in PeerMark?

I had a student upload a zip file to a peer reviewed assignment in Peermark. I deleted the assignment and had the student submit a pdf and the reviewer is left with the zip copy.…

Checking content in Instructor account (newbie)

Please help. I have an instructor account and would like to check content of document submitted to me for plagiarism. I don't even know where to start... TIA!

Add Sub Classes in Domain

Hi any one can help me to create subclass in my Turnitin Account. See The Image I want to create SONAM M.Phil your response will be highly appreciated Kind Regards, Yousuf

Submitted the paper to the repository and deleted the submission record, resulting in no entry "request permanent submission"

I submitted the paper to the repository and have deleted the submission record. Thus, I can't find entry to "request permanent submission". What should I do to delete from repository

Institutional Account

Hi, please can you let us know who to contact to discuss setting up an institutional account. We have tried the contact form on the website a few times but haven't had a reply. Thanks

Quickmarks - summary of all default sets.

Hi I've been looking at quickmarks today, for a number of different things. Via a Google Search I found https://www.turnitin.com/resources/quickmarks Downloadable List of all Quickmarks & their…

permanently delete the article

My name is Miftahur Rahman Lecturer and admin of the STAI campus touritin An-Nawawi Purworejo, I want to permanently delete the article due to the similarity of articles/ delete article repository…

There are only 20 student add in my account

Why there are only 20 student adds in my instructor account any one tell me ?

ETS rather - & draft coach.

I've just spotted that we now have access to ETS rater; and have started to investigate it. From what I can see, it's not available to students pre-submission - though i see that Draft Coach is (if…

Remove paper from database

I stored paper to test it and see how it works in the repository. Now, whenever I add my paper again it shows 100% plagiarism and matches with student paper MY INSTITUTE NAME.…

When the delivered institution is a number

Dear all, How can I identify the author of a paper identified with a number, in this case as "81705", in the case of a high % of student work, where Turnitin tells me that it was delivered to that…

Adding sources to TII's database

I've had a request from a member of staff to have a paper added to the database. I've looked at the paper, and it's on an open (as far as I can tell) journal site, so no logins required.…

How to delete a document from standard repository submitted by instructor. Please help me. It's urgent.

Submission Of Math AA (SL) IA

What should be the desirable number of pages for a Math IA and is the double line spacing mandatory? For my students double line spacing making the IA to go up to 25 pages .…

Downloading Problem

It has been 2 days I cannot download or see the result in the Feedback Studio.. What is actually happening...

Updated quotation checking.

I'm not quite sure if this is the correct section for this, so feel free to move it! (If you can, Gillian!) I've just been looking at Bibliography and quote exclusion definitions | LTI (turnitin.…